Tiana Bay review for LayoutHub ‑ Easy Page Builder
Dec. 2, 2020
After playing around for a couple of weeks, I feel I can give an honest review. I like the app. I've been looking for something like this for awhile and I am honestly surprised how easy it was. Support is helpful too. Unfortunately, there are some bugs when it comes to integration that I've found. For example, my header and footer does not work well with this app and it does come off buggy. I cannot access the mobile menu which stinks and had been working prior to the app installation. Again, it's annoying but manageable. This app is great for a beginner but once we can afford to hire an in-house developer, I'd opt for that over this anytime. I've spent hours trying to figure out how to remove shadows (no coding experience) so it's not really a win-win.
Dear Tiana Bay, Although your review is from quite some time ago, we’re really glad to see that your store is still up and running, we truly hope your business is going well. We also want to take a moment to sincerely apologize for the experience you had back then. At that time, our Customer Support was handled by a different team, and we’re very sorry that we didn’t live up to your expectations and that the app itself had issues that may have caused you further inconvenience. Since then, I’ve joined as Customer Success Manager and have rebuilt our support team entirely. We’ve invested a lot into training and improving our processes, so I’m confident that your next experience with us would feel much more supportive and valuable. On top of that, LayoutHub itself is going through major updates and improvements, making it more stable and feature-rich. If you ever feel like giving us another try, we’d really appreciate the chance to show you the changes we’ve made and help you achieve even better results. Thanks again for your past feedback, it’s been a big part of our growth. Wishing you all the best, and we’d love to support you again if you ever decide to return. Warm regards, Cass Harper Customer Success Manager | LayoutHub Easy Page Builder
