Cocorose London review for LayoutHub ‑ Easy Page Builder
Sept. 28, 2021
In January I rated this as 3 stars. I found the App 'quite buggy' . I have now worked with the App for a month, and with LayoutHub resolved the issues. We created our first page and launch it. The blocks are good. I still think there's a lot of repetition and some obvious blocks missing from their templates, but you can create 3 basic pages for no charge, which is a fantastic offer. UPDATE - the customer service as responsive when we had issue with our initial page. When we tried to create a Landing Page for a bespoke collection, the images were blurred In the App (not the collection) prices in US$ (we are a UK site). Sure these should be easy to resolve, yet 4 days later no reply. Because the pages need creating - we moved to an alternative - rather that upgrading to their paid plans.
Dear Cocorose London, I am Cass Harper – Customer Success Manager at LayoutHub Easy Page Builder. Thank you so much for taking the time to leave such a thoughtful and detailed review. Even though it’s been a few years since you shared this, we truly appreciate your feedback and the opportunity it gave us to reflect and improve. I’m sorry to hear that your experience with blurred images and delayed responses ultimately led you to switch to another solution. That definitely wasn’t the level of service or quality we aim to provide, and I understand how frustrating that must have been, especially when your project timelines depended on us. Since 2021, LayoutHub has gone through many important changes. I’ve personally joined as the new Customer Success Manager and built an entirely new support team, trained with much stronger product knowledge and faster response time. We’ve also continued to refine our app, with improved image handling, currency localization, and more flexible template options to help merchants like you create beautiful, custom pages with ease. Although some time has passed, I truly hope you might consider giving LayoutHub another try in the future. It would be our pleasure to support your success and show you how far we’ve come. Warm regards, Cass Harper Customer Success Manager LayoutHub Easy Page Builder
