Mojo Beard review for LayoutHub ‑ Easy Page Builder
Aug. 1, 2022
Maybe this app does the job for most people, but I ran into a simple problem that support couldn't (or wouldn't) fix for several days. The newsletter form does not work and shows an error. First, I waited an hour on the chat for them to solve my problem, and then they realized that they couldn't and transferred the problem to the developers. Since then there has been no information. If they can't fix a little thing like this, how can I trust this app and be sure of support if bigger problems arise??? Maybe it's best to skip it and look for a better app.
Thank you for your feedback! We’re sorry that you were disappointed that I’ve kept you waiting for so long – we try to provide as much the best service as possible but sometimes things happen out of our control. I hope you will forgive me if I’m not considerate enough. Regarding your problem, our support team noted your issue on 29/7 and it is middle night of Friday in my country as you can see here https://tppr.me/s9MJ4 Our customer support team works continuously but unfortunately our dev team won't work at the weekends.. And they back to work today is Monday About the form issue on your page, our dev team has checked it but the issue doesn't come from the app side. It is related to the field in your Mailchimp account. To solve the issue: There are two ways: 1.Please follow this document https://docs.couponcarrier.io/article/68-mailchimp---how-to-fix-codes-rejected-with-your-merge-fields-were-invalid to disable the required fields https://tppr.me/v4jez 2.Or please change the name for the fields in our app side with the same name in your Mailchimp's fields. Thank you for bringing this to our attention!. If there’s anything else we can do for you, please let us know on live chat. We would be happy to assist you further!!!!
