Flying Solo Gear Company review for LeftBrain

April 19, 2021

DO NOT INSTALL THIS APP. --- UPDATE: I lost 65 customers in one day thanks to an email that Leftbrain sent without my permission. On top of that, 1 person did make a purchase but because of the 10% discount offered across the board on a product that has very little margin, I lost money. ---- Leftbrain reached out via a cold marketing email. I usually ignore these types of emails but instead I installed the app and did the usual setup instructions. I didn't know what Leftbrain was or what it did, but I had expected some sort of onboarding. Instead, they turned it on without my knowledge - I only noticed because I was working on the site and their annoying popup started coming up. I told Kerem to deactivate it so that we can flesh out a few things. No less than 12 hours later, a mass email was sent out by Leftbrain on behalf of my company, to about 10% of my contact list. It was an poorly composed email with a massive blurry logo and American spelling, with a 10% discount that I never authorised. I looked in my discount codes and a bunch of discounts were created there. I did not under any circumstance tell them to launch an email to my clients - especially an ugly one that I never approved. I am absolutely furious at them and couldn't sleep last night. No resolution offered thus far, in fact they even had the audacity to imply that the logo was my fault. Why send a mass email to my customers without my permission? It's now damaged my brand and screwed up the polish I worked years to get. I regret ever installing it, I feel a deep anger and resentment toward them at the moment and yet they'll just go on about their day not caring about what they've done. Seriously, I'm over app creators like this.