River Jade Smithy review for Linkpop
Aug. 8, 2022
Just another complete garbage offer by Shopify to let a 3rd party walk through your customer data. On the delete app page one gets this warning, "If you remove this sales channel, a request to erase your customers’ personal information from this sales channel will be sent to the developer after 48 hours unless the sales channel is reinstalled." Any idea how impressive it is to find that a third party (sales channel) developer now gets to choose if they want to keep your customers private data after being granted it by this app? To ANY of the merchants who have been using your site for years? Oh don't worry they'll be honest, wink..... Allowing an app to walk all over us so that you can avoid actually putting a function at actual shopify is still not impressive.
Thank you for taking the time to write your review and share your concerns regarding the Linkpop app. I would like to clarify that the app itself does not use or store customer data directly and that as a Shopify app, it adheres to all data and privacy guidelines. This includes GDPR and other data regulations followed by Shopify, which are mentioned here: https://bit.ly/3KltPqw. The message you saw regarding a request being sent to the developer to erase customer data is not an accurate representation of what occurs when the Linkpop app is removed from a merchant's store, and it refers to this webbook which is invoked when an app is uninstalled: https://bit.ly/3wv0X9H. I hope this has helped allieviate some of your concerns, but if you do have any further questions about the Linkpop app or how Shopify handles customer data, please feel free to contact our support team directly: https://bit.ly/2AWw5VA. -Victor, Shopify Support
