Linkpop
Shopify’s link in bio tool for commerce
Rating
2.3
feedback
89
chart
#2,653
All reviews
Rating Breakdown
Review RSS Feed
Nov. 11, 2024
This app has not been w2orking for weeks. Shopify support has kept me on the chat for 3 hrs at a time, 3 different times and it is still not working. the link that link pop generates is not secure and no one can seem to fix it. this app is useless. Shopify support has told me to reinstall and uninstall, use a different device and browser and etc, and STILL no one has been willing to help me or tell me what it keeps giving a server error. This is a problem with Linkpop directly and they refuse to fix it. This app is useless. It has been weeks and no one will help and the link does not work. Useless.
Nov. 2, 2024
If I could give this app zero stars I would. It was wonderful in the beginning, but then it quit functioning every so often. I would report the outage and go through several hoops with support with no results. But eventually, it would work again. Finally, it stopped working altogether, and I reported it again. I was told the problem was on Instagram side and, there was nothing else Shopify could do. I'm sure you know that it is impossible to get support from Instagram, which is what support advised. This is a terrible app, it is not functional, and it will only cost you time and money, trying to get it to work and experiencing frustrated customers and lost sales.
Oct. 21, 2024
Oct. 18, 2024
No funciona, no muestra ninguna estadística. En algún momento funcionó pero ha dejado de enviar datos, asi que no puedo medir el rendimiento de los links.
Oct. 12, 2024
It worked great at the beginning. It no longer pulls up and I don't know how long its been doing this and the sales I may have missed... I even tried to uninstall and reinstall but it just errors out. thats great...
July 3, 2024
In the installation process also it gives the below promot. "Prevented visiting a website that presents a data leakage threat Prevented visiting a phishing or fake website designed to trick you into giving away your passwords, credit card details and other private data. You were protected from visiting this website by Kaspersky security. You can close this window with no risk. Hide details Detected at: 7/3/2024 12:31:00 PM Web address: https://linkpop.com/auth/shopify/callbac%3C...%3E Blocked: by Web Anti-Virus Reason: threat of data loss Detection method: databases I understand the risks and wish to continue" * Once I pressed I 'Wish to continue', it lands on a blank URL.
Hi there, thank you for your review. Please try installing the app via a different browser or in a private/ Incognito window and this may assist. If the issue persists please contact our support team directly so we can look into this further: https://shopify.link/vRnL. -Victor, Shopify Support
June 12, 2024
Used to work great. Now suddenly my customers are telling me it doesn't work when they click from places like Instagram. Works on desktop chrome. Doesn't work mobile on safari or chrome for me (unless you turn off wifi). Asked customer support for help and they basically shrugged me off saying it was a network problem on my side and it works for them. Have to go back to linktree now. It's not just a me problem when clearly by the other reviews, other people have the same issue.
Hi, there! Thank you for taking the time to share your review. Our team would like to take a more detailed look into this to see how to best resolve the issue. If you'd like, you can reach back out to our authenticated Support through the Shopify Help Center (https://shopify.link/vRnL) to create a support request. -Victoria, Shopify Support.
June 3, 2024
The app is never working. Now I have to go back to Linktree. Due to my customers not being able to access the link I have lost business.
Hey there! Thanks for taking the time to review Linkpop. We're sorry to hear you didn't have a great experience with our app and we would love to understand the issues you experienced. If you're open to it, please reach out to us here: https://shopify.link/W8y0. We'd be happy to take a look at this issue to find a resolution! - Dirk, Shopify Support
May 28, 2024
it STOP WORKING and when you click the link it says is not secure and won't open
Hi, there! We appreciate you taking the time to share your experience with the app. We're sorry to hear you're running into issues on your end. Whether the issue is appearing on desktop or mobile, there are some troubleshooting steps you can try: 1) Try clearing the cache and cookies in your browser. 2) Try using a different browser, incognito mode or a private browsing window 3) Lastly, try another network (ex. like cellular data instead of WiFi) If these troubleshooting steps do not help resolve the issue, you can get in touch with our Support team who will be happy to take a more detailed look: https://shopify.link/VAaY. -Victoria, Shopify Support.
Aug. 24, 2024
Just realized it's not working and saw other's reviews. Uninstalling...
Thank you for your review. We invite you to troubleshoot directly with our team right here: https://shopify.link/vRnL. This way we can help resolve the issue with you. -Olivia, Shopify Support
May 15, 2024
It just stops working randomly, and my customers go to a 404. WTH.
Hi, there! Thank you for sharing your experience. If you or your customers are having issues with the app please contact our Support Team through the Help Center here: https://shopify.link/qL3P. We'd be happy to take a look at this with you. -Erin, Shopify Support
May 1, 2024
I just want to inform you that Linkpop cannot function in Indonesia because the website linkpop.com is blocked by the Indonesian government. I hope you can handle the bureaucracy with the Ministry of Communication and Information Technology in Indonesia and also comply with Indonesian regulations. Thank you.
Thank you for your feedback and information regarding the Linkpop app not working in Indonesia. -Emily, Shopify Support
March 16, 2024
I can't believe that Shopify developed this app. The core logic is very simple, it's just a link aggregator single page subdomain linked to a website. Yet, it's almost ALWAYS DOWN! Our linkpop URL simply returns "The page you're looking for couldn't be found" to the users who try to access it & we've lost business worth thousands of dollars because of this. It's crazy to me that a $100B company like Shopify has failed to develop such a simple application for their own platform.
Hi, there! Thank you for reaching out and sharing your review. I can definitely understand the impact this has caused, as this is not the expected outcome. If you'd like, you can connect with our team through the Shopify Help Center (https://shopify.link/vRnL) so we can further troubleshoot and help identify the issue. I hope this helps! -Victoria, Shopify Support.
Feb. 22, 2024
Idea behind it is good but you can only have a single user within your Shopify store associated with the app. So if the business owner is the one that sets up the app they cannot have a staff member/different user on Shopify manage it as it won't exist for any other users of your store.
Hello! Thank you for taking the time to leave us a review for LinkPop, and for providing us with that feedback. We've received a good amount of feedback from other users related to this limitation, so I'm happy to make our Developers aware of your review, as we have for those other instances of feedback! I can't promise what the outcome of sharing your feedback will be, but our bevelopers will be aware of this feature request as a possible consideration in future updates. Thanks again! -Imogen, Shopify Support
Jan. 24, 2024
No settings, no options!
Thank you for your feedback! If you are having issues with the app or how to use it please contact our Support Team (https://shopify.link/qL3P). -Emily, Shopify Support