Listrak: Email, SMS & Identity

We moved to Shopify in Merch and then transitioned from Klaviyo to Listrak in July. We expected the process to feel overwhelming, but Listrak made the transition incredibly smooth. Eric, who led the migration of our program, was outstanding. He took the time to truly understand our brand, our goals, and how we communicate with our customers, which made a noticeable difference in how well everything aligned after the move. The team took the time to make any corrections that were needed and carefully verified everything throughout the process. Their guidance was clear and thoughtful, and they were always available to answer questions or walk us through anything we were unsure about. Their patience and expertise turned what could have been a stressful experience into a very manageable and well-organized transition. We genuinely appreciate the care and attention they put into getting everything set up correctly and ensuring we felt confident using the platform.

My ten-year partnership with Listrak has been defined by consistent performance and steadfast support. They guided us through three website migrations and a merger, and throughout every transition, they remained dependable and attentive. Their customer service has truly become the standard by which I evaluate all other partnerships. My account representative, Tattie-Grace, is exceptionally responsive and always available when I need guidance. The support chat and call teams are equally impressive, knowledgeable, timely, and genuinely committed to resolving issues. One of the aspects I value most is Listrak’s dedication to continuous improvement. They never seem content to stand still; they evolve their platform as the marketing landscape changes. I particularly appreciate the Journeys functionality, which allows me to manage all channels within a single, streamlined workflow and makes it easy for me to oversee three separate brands without complication. Overall, I am grateful for the strong, long-standing relationship we have built. Listrak has consistently demonstrated reliability, innovation, and a true commitment to partnership.

Working with Listrak and Shopify has been a seamless experience for our team! The integration has been smooth + reliable, making it easy to connect our store data directly into Listrak. Great solution for any Shopify brand looking to elevate retention marketing.

We’ve been with Listrak since Bronto sunsetted in 2022, and it’s been an outstanding partnership from day one. We run all email campaigns for three different brands through Listrak, and we also manage SMS marketing for two of them on the platform. What initially drew us to Listrak was their dedicated account management team, which made the transition seamless. The dashboarding and reporting functionalities are robust, giving us the insights we need to make data-driven decisions. Setting up emails, campaigns, and list segmentation is straightforward and efficient, which makes our marketing workflow so much smoother. Our current account manager has been instrumental in keeping us on track with ongoing optimization initiatives, and we truly value her expertise and support. Overall, Listrak has been a reliable, user-friendly, and strategic partner for our marketing efforts, and we’re very happy with the results.

Listrak is an excellent partner. Intuitive platform to use. It's easy to get your SMS and email subscribers enrolled through pop ups, landing pages, etc. Campaigns (triggered, broadcast, etc.) are simple to build and can be sent to the right audiences at the right time. Their team is with you all the way to give advice, feedback, and support to help your programs succeed.