Social Intents AI Live Chat
Live Chat & AI Chatbots for MS Teams, Slack, and...
Rating
5.0
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#16,082
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Reviews Summary
Social Intents AI Live Chat provides live chat and AI chatbot capabilities for ecommerce merchants. It allows users to build AI chatbots with the ability to escalate to humans, answer visitor questions, and easily handoff chats to human agents in collaboration tools like Microsoft Teams, Google Chat, Zoom, and Slack. The app aims to streamline communication by enabling users to use the same app for internal and external messaging with website visitors.
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April 21, 2022
We used the most basic version of this app for a year+ and have recently made an upgrade in order to provide some automated responses. In doing so, I've had to contact their support team (s/o to James!) several times with assistance on creating chatbots and such and also regarding how to set up different chats for our domains. They've been super responsive and willing to go the extra mile with help. They're also one of the few apps I've found that fully integrates with and allows my team to chat from directly within Slack which is something my team can't do without. Great app and even better customer service!
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