Social Intents AI Live Chat
Live Chat & AI Chatbots with human handoff to Teams...
Rating
5.0
feedback
1
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#7,450
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Reviews Summary
Social Intents AI Live Chat is a Shopify App that offers live chat and AI chatbot capabilities with the option to escalate to human agents. Users can train the AI chatbot with website data and seamlessly handoff chats to agents on Microsoft Teams, Google Chat, Zoom, and Slack. The app aims to streamline communication with website visitors by integrating with existing collaboration tools.
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April 21, 2022
We used the most basic version of this app for a year+ and have recently made an upgrade in order to provide some automated responses. In doing so, I've had to contact their support team (s/o to James!) several times with assistance on creating chatbots and such and also regarding how to set up different chats for our domains. They've been super responsive and willing to go the extra mile with help. They're also one of the few apps I've found that fully integrates with and allows my team to chat from directly within Slack which is something my team can't do without. Great app and even better customer service!
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