Social Intents AI Live Chat
Social Intents AI Live Chat is a live chat Shopify App that offers AI chatbots with the capability to escalate to human agents. Users can train their AI chatbots with website data and easily handoff chats to human agents in collaboration tools like Microsoft Teams, Google Chat, Zoom, and Slack. The app aims to streamline communication between businesses and website visitors by allowing interactions within the same platform.
We used the most basic version of this app for a year+ and have recently made an upgrade in order to provide some automated responses. In doing so, I've had to contact their support team (s/o to James!) several times with assistance on creating chatbots and such and also regarding how to set up different chats for our domains. They've been super responsive and willing to go the extra mile with help. They're also one of the few apps I've found that fully integrates with and allows my team to chat from directly within Slack which is something my team can't do without. Great app and even better customer service!
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