Social Intents: AI Chatbot
Social Intents: AI Chatbot is positioned as a support and sales tool that lets merchants add live chat and an AI shopping assistant quickly. The app appears strong for automating common customer questions because it trains on the store’s catalog, order status, and policies in one click, which can help answer questions about shipping, inventory, and returns without needing a human. It also stands out for its handoff options, letting conversations move to Slack, Microsoft Teams, Google Chat, or Zoom, with additional support for WhatsApp and SMS. Based on the information provided, the main value is reducing support workload while keeping human escalation available when needed. There are not enough reviews to analyze right now.
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We used the most basic version of this app for a year+ and have recently made an upgrade in order to provide some automated responses. In doing so, I've had to contact their support team (s/o to James!) several times with assistance on creating chatbots and such and also regarding how to set up different chats for our domains. They've been super responsive and willing to go the extra mile with help. They're also one of the few apps I've found that fully integrates with and allows my team to chat from directly within Slack which is something my team can't do without. Great app and even better customer service!
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