Live Commerce: Visitor Chat

Live Commerce: Visitor Chat is positioned as a real-time sales and support tool that helps merchants see active shoppers, gauge intent, and start conversations at the moment purchase interest is highest. The app emphasizes visibility into visitor behavior such as pages viewed, cart value, and live chat activity, along with tools to reply to messages, manage unread chats, resolve conversations, and customize the chat widget to fit the store’s branding. Based on the provided information, the app appears focused on improving conversion through timely, proactive engagement rather than routing customers to a separate support channel.