LiveSession Replays & Heatmaps for Shopify

LiveSession Replays & Heatmaps

Boost your store sales with advanced user analytics tool

Rating

3.7

feedback

11

Reviews

chart

#2,974

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    18%
  • Less than a day
    9%
  • Less than a month
    64%
  • Less than a year
    9%
  • More than a year
    0%

Reviews Summary

The LiveSession app has received mixed reviews from users. While some users praise its user-friendly interface, intuitive navigation, and valuable features like session replays and heatmaps for analyzing user behavior, others have reported issues with support responsiveness and functionality, such as heat maps not working and elements not showing up. Despite these drawbacks, many users have found the app to be highly beneficial in improving customer experiences, identifying pain points, and increasing conversions. Overall, LiveSession seems to offer a comprehensive set of tools for enhancing website performance and user engagement.

Highlights

User-friendly interface and intuitive navigation
Issues with support responsiveness
Valuable features like session replays and heatmaps
Improving customer experiences and increasing conversions
Comprehensive set of tools for website performance and user engagement

Rating Breakdown

  • 5
    82% (9 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    18% (2 ratings)

Reviews with Text

  • 100% (11)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 14, 2025

support is not replying i paid for a membership and it says not activated so i can't see sessions and support never replies

Using app

5 days

Total reviews

9

Average rating

4.1

1 / 5 Share

Jan. 17, 2025

Heat maps doesn't work, elements don't show up. Wrote for support 2 weeks ago, no response after trying to get in contact again.

Store

Acuzone

Using app

10 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Jan. 7, 2025

The Live Session app is one of the best tools for understanding customer activity, offering a user-friendly interface and intuitive navigation. Setting it up was quick, and features like session replays and heatmaps made analyzing user behavior seamless. It provides clear, actionable insights, helping to identify pain points and optimize experiences efficiently.

Using app

11 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 14, 2024

We've been using it literally for about 7-8 hours, if not less. It's the best-made software we've encountered—we've tried at least 3-4 others. For now, we don't need the higher-tier subscriptions, but even the free version plus the trial they offer provides absolutely everything you need. We're extremely impressed; it's the best software on the Shopify App Store. Highly recommended!

Using app

About 7 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the fantastic review! We're so glad you’re impressed with LiveSession, even in the free version :D Your recommendation means a lot!

5 / 5 Share

Oct. 16, 2024

Very Nice app for UX!

Using app

3 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks! :)

All reviews

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