LiveSession Replays & Heatmaps
Improve your store's UX and Conversions with deep Analytics
Rating
3.6
feedback
14
chart
#3,391
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
7%
-
Less than a month
79%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The LiveSession app has received mixed reviews from users. While some customers praise its user-friendly interface, intuitive navigation, and valuable features like session replays and heatmaps for analyzing user behavior, others have expressed frustration with the lack of support and issues with activation. Positive themes include the app's effectiveness in identifying pain points, optimizing experiences, and providing actionable insights. On the other hand, negative themes revolve around unresponsive customer support and technical issues like heat maps not working and elements not showing up.
Highlights
Review RSS Feed
All reviews
Nov. 13, 2025
support is not replying i paid for a membership and it says not activated so i can't see sessions and support never replies GUYS DO NOT INSTALL THIS APP , they will mess up your shop and enter your data, and you will have thousands of bots from china in your store
Hi, We’re really sorry to hear about the issues you’re experiencing. Your membership should activate instantly, so something clearly didn’t work as expected — we’ll be happy to fix it for you right away. Just to clarify: our app does not interact with your store data in the way described, and we absolutely do not generate any artificial traffic. This seems to be a misunderstanding, but we’re here to help resolve your real issue. 👉 Please reach out to us via our support chat or email us at [email protected] — we’ll make sure your account is activated and everything works properly. Thanks, LiveSession Team
Jan. 17, 2025
Heat maps doesn't work, elements don't show up. Wrote for support 2 weeks ago, no response after trying to get in contact again.
Jan. 7, 2025
The Live Session app is one of the best tools for understanding customer activity, offering a user-friendly interface and intuitive navigation. Setting it up was quick, and features like session replays and heatmaps made analyzing user behavior seamless. It provides clear, actionable insights, helping to identify pain points and optimize experiences efficiently.
Nov. 14, 2024
We've been using it literally for about 7-8 hours, if not less. It's the best-made software we've encountered—we've tried at least 3-4 others. For now, we don't need the higher-tier subscriptions, but even the free version plus the trial they offer provides absolutely everything you need. We're extremely impressed; it's the best software on the Shopify App Store. Highly recommended!
Thanks for the fantastic review! We're so glad you’re impressed with LiveSession, even in the free version :D Your recommendation means a lot!
Nov. 14, 2024
I am very pleased with the app. It enables me to see the customer interactions and see the potential resistance points. The UI is very clean and intuitive, it has everything I need. Recommended!
Thanks for the awesome feedback! :D
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