Rating

4.8

feedback

55

Reviews

chart

#1,824

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    2%
  • Less than a month
    44%
  • Less than a year
    29%
  • More than a year
    24%

Reviews Summary

The reviews for this Shopify app are mostly positive, highlighting its ease of use, effective functionality, and excellent customer support. Users appreciate the app's ability to hide prices for specific customer groups, its seamless integration, and quick installation process. The customer service, particularly from Michael, is praised for being responsive, helpful, and professional. However, there are a few negative reviews mentioning issues with uninstalling the app and compatibility with other apps, as well as concerns about pricing and responsiveness of customer support in some cases.

Highlights

Ease of use and effective functionality
Excellent customer support
Installation process and integration
Issues with uninstalling and compatibility
Pricing and customer support responsiveness

Rating Breakdown

  • 5
    93% (51 ratings)
  • 4
    4% (2 ratings)
  • 3
    2% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 2, 2022

This app is exactly what we needed and the team was extremely helpful! I gave them 5 stars. Michael you are awesome!

Using app

15 days

Total reviews

1

Average rating

5.0

3 / 5 Share

July 27, 2022

We had issues uninstalling the program and it working with Quick View. The program doesn't work well with QUICK VIEW APPS since you can see all the prices when you click on QUICK VIEW. To uninstall you must go through their app FIRST or it won't delete their coding from you site. To correct you must reinstall the program go to their app and uninstall there first. Then you can go to your admin and uninstall again for the coding to be removed. This will work if you don't use QUICKVIEW so we gave it 3 stars.

Using app

About 21 hours

Total reviews

1

Average rating

3.0

Developer Reply

Some apps that show prices are not compatible with any price hiding apps. With regard to quickview apps, some are and some are not. I'm sorry that the quickview app you installed was unfortunately not compatible. It's a technical limitation and depends on how the app that shows prices is written. Some apps that show prices are written in a way that can be modified by other apps and some are not. In this case, there was little I could do. As this app hides prices, it adds some custom code to the theme so that the prices are truly removed and not just rendered without them. Because of this and the way Shopify works, you do need to press a button within the app in order to run the code removal to fully remove the app. Shopify does not allow code removal by apps after uninstallation But this is solved with a single button click within the app. I agree that it is not so intuitive and I'd like for it to be automatic without that button click but I am limited by the platform here.

5 / 5 Share

Jan. 10, 2022

Perfect integration and easy to use. As a B2B shop we use the app to show our prices to registered customers only and it's just working without any problems. The support is fast and very friendly.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2021

They were able to help me in less than 24 hours. All the products that needed a login were done and i was very happy with the results.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

Jan. 2, 2021

We are extremely dissatisfied with the service. We uninstalled the app and deleted it but our prices are still hidden, which drastically reduces conversion. Customer support service is not responsive either...

Using app

29 days

Total reviews

1

Average rating

1.0

Developer Reply

In this case, it looks like there was another app that was also hiding pricing on your shop after you uninstalled our app. It's unfortunately common that Shopify has an issue with attributing which changes to which app and often it might seem like one app caused an issue when it was another app. If you'd like help on this you can write me directly [email protected] I'm not sure why you did not receive my replies as it sounds like. I looked and, sure enough, I do see my email to you in responses to this.

All reviews

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