Loopz Gift Cards
The reviews are overwhelmingly positive, with many merchants praising Loopz for making it easy to connect Shopify and Square, especially for syncing gift cards across online and in-store sales. Users repeatedly mention smooth onboarding, simple setup, a clean interface, reasonable pricing, and responsive, knowledgeable support that often goes above and beyond to help with installation, troubleshooting, and custom requests. Several reviewers also note that the app works well for both physical and digital gift cards and that customers appreciate useful features like delayed email delivery. The negative feedback centers on a few important concerns. One reviewer felt misled by claims of cross-compatibility with Square and Shopify, saying the product did not work as advertised and required unrealistic manual steps to redeem cards. Another complained that the basic plan lacked custom gift card amounts and that the app was difficult to remove. Overall, the reviews suggest the app is highly valued for integration and support, but some users are frustrated by feature limitations, unclear pricing or disclosures, and expectations that were not met in specific use cases.
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Great service all round. The guys at Loopz were very helpful during early conversations and the onboarding was seamless. Would highly recommend
I ordered gift cards from Loopz because they advertised that their cards were cross-compatible with Square and Shopify. This is not true. When my cards arrived, they didn’t work with my Square device at all. Instead of functioning like normal gift cards, I was told I’d have to manually import every single card into Square, and then manually key in a case-sensitive 14-character code each time someone wants to redeem one. That is completely unrealistic for a small business with long customer lines. When I called to get clarification they told me that they usually ask where I'll be using them but must have forgotten and just assumed. On top of that, there’s a $10 USD monthly subscription fee PER channel you use this for. that was never clearly disclosed before purchasing. I honestly feel misled — if I had known any of this, I would have ordered directly from Square. Now I’m stuck trying to return the cards because the product doesn’t work as advertised. Save yourself the time, money, and frustration and order your cards directly through Square instead. I will probably be out the $200+ dollars I invested in these useless cards, and the new ones I ordered through square will not come before christmas and I'll lose those sales as well.
The merchant ordered physical cards that were compatible with the Shopify POS and not with the Square POS. We tried to work with them to make the cards they received become activatable on their Square POS. We've since improved our card order flow to make it clear for which POS system the cards are being ordered for to avoid this confusion. Our pricing model charges a subscription per connected merchant account and to enable syncing of gift cards between Shopify and Square a subscription is required for both merchant accounts. We refunded the card order to the merchant in full due to the misunderstanding of which POS system they intended to use the cards with.
We've used Loopz for a couple of years now and it is GREAT for for keeping our gift cards synced between Square and Shopify - whether a customer buys a physical or digital card, it can be used online or in-store. Customer service has been consistently excellent.
This app is terrible. There is no where to remove the app once you realize it won't let you add custom gift card amounts at the basic level.
Our app can always be uninstalled on the Shopify admin per the guidelines set by Shopify. Our gift card product page can be configured to have multiple gift amounts but custom amounts on the online product page is not supported.
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