Lumo ‑ Customer Reviews App

Overall, the reviews are strongly positive. Users repeatedly describe the app as easy to use, effective for collecting more reviews, and a good fit alongside existing review platforms. Several reviewers also praise the automated email sending, timely delivery of requests, and the ability to manually add customers to the list. Support is another clear strength, with multiple mentions of quick, helpful assistance and even feature changes being implemented promptly. The app is also seen as good value for the price, with one reviewer saying it has a lot of potential and would deserve a higher rating if a few missing features were added. The main negatives are feature limitations rather than core functionality. Reviewers want more flexibility in when review requests are sent, especially support for sending requests after 30 days or upon delivery, which is important for dropshipping workflows. Another recurring concern is limited review-site support: users would like the app to support more than one review platform, including specific services like Sitejabber, instead of only a generic "other" option. In short, the app is well-liked for ease of use, automation, and support, but some merchants feel it needs broader integrations and more advanced request timing options to be fully competitive.