Lumo ‑ Customer Review App for Shopify

Lumo ‑ Customer Review App

Invite Customer Reviews for your Shopify store

Rating

4.4

feedback

8

Reviews

chart

#10,333

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    0%
  • Less than a month
    62%
  • Less than a year
    0%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify App are mostly positive, with users praising its ease of use, effectiveness in sending out review requests, and good customer support. Users appreciate the automation features for sending emails and the ability to manually add customers to the list. However, there are some negative aspects mentioned, such as issues with displaying certain characters like apostrophes, limited support for specific review sites like Sitejabber, and technical errors like Amazon S3 errors that render the app unusable for some users.

Highlights

Ease of use and effectiveness in sending review requests
Good customer support
Issues with displaying certain characters and technical errors
Limited support for specific review sites
Automation features for sending emails and manual customer addition

Rating Breakdown

  • 5
    62% (5 ratings)
  • 4
    12% (1 ratings)
  • 3
    12% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 22, 2023

Super zufrieden. Felix

Using app

--

Total reviews

2

Average rating

5.0

4 / 5 Share

March 7, 2023

I just downloaded and have just used this app to send out reviews. It works well and the only 'bad' thing I would say is do not use abbreviated words e.g. don't etc. because when I sent out the test email to myself, the word was replaced with code. Otherwise this app is fab :)

Using app

16 days

Total reviews

5

Average rating

4.8

3 / 5 Share

July 2, 2022

Decent external reviews app, especially for the price. It falls short compared to Reputon for a few reasons: - No support for sending requests past 30 days or upon delivery, which is critical for dropshipping. - No support for Sitejabber reviews, only "other," which nobody is going to click. - This app has loads of potential, and I'd rate it 5 stars with these features added!

Using app

23 days

Total reviews

23

Average rating

4.4

5 / 5 Share

Nov. 19, 2020

Just what I was looking for. Easy to use alongside my existing reviews platform. Excellent support received as well.

Using app

15 days

Total reviews

6

Average rating

5.0

1 / 5 Share

July 21, 2020

Looked good on the screens, unfortunately it throws Amazon S3 errors and is unusable. Completely broken.

Using app

2 minutes

Total reviews

4

Average rating

2.5

Developer Reply

Apologies for the issue. The "Clear" button was returning an S3. Clicking the thumbnail underneath would have worked as expected. A fix has now been pushed. Please consider updating your review in response :)

All reviews

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