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EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis
I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively. Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!
Soledad Isla from ShipHero is an absolute pleasure to deal with and has been extremely helpful in resolving my issues quickly and efficiently. Highly recommend!
Great app and great company! Support team (Emi and all :) is super responsive.
Very easy to navigate and user-friendly dashboard. My onboarding specialist, Bela, has been incredible throughout the process of integrating with my Shopify store. The whole process has felt so seamless!
Hello QEJA Socks! Thanks so much for letting us know what you like about ShipHero. We're so glad that our user-friendly dashboard and onboarding support has been above and beyond your expectations! And we agree that Bela is a rock star! Thank you again!
The app was easy to install and my customer support contact (Silvana) has been accessible along each step to ensure smooth running of the app and connection to Shopify. The team has been very useful and orders are getting shipped on time. No customer issues or damages have been reported as yet and we have been up and running approximately 3 weeks. I am thoroughly impressed thus far. Keep up the good work.
Hello there! Thank you so much for taking the time to leave us a review! We're so happy that things have been running smoothly and that ShipHero is meeting and exceeding your expectations. We look forward to continuing to work with you and help you grow your business! Thanks again.
After a few bumps getting ShipHero setup properly, Bela from support quickly helped us get the app up and running as we had hoped! Bela's support has been phenomenal. I would highly recommend ShipHero and for support and onboarding, you can't do much better than Bela.
Hello Tools4Wisdom, We're so glad that Bela was able to smooth out any bumps and get you up and running. Thank you for taking a moment to leave us a review. We're so glad that things are going smoothly and we appreciate the feedback. Thanks again!
Super easy to use. Shiphero makes it easy and efficient to get an e-commerce business up and running
Hi there Prolific Pong, We're so glad that you've found ShipHero to be easy to use and that it's helping you to run your eCommerce business more efficiently. We're very happy to work with clients like you and we look forward to more success in the future. Thanks!
Loving the back end and can’t say enough about the amazing customer service during our onboarding and now as we are shipping out. The founder (Aaron) started his journey as an ecommerce seller (jiujitsu brand if my memory serves me correct), so he gets exactly what we need and delivers. bravo!
Hello Essential Stacks! Thank you so much for giving ShipHero and our founder, Aaron, such an amazing shout-out! We're so glad that your experience has been positive and worth a 5 star review. We're looking forward to continuing to work with you. Thanks again!
Excellent reliable fulfilment services and Bel is awesome in support! They genuinely do care and go above and beyond to help.
Hello Chubby Mealworms USA, Thanks for taking the time to leave us an awesome review. We think Bel is pretty amazing as well. We look forward to continuing to work together!
The customer service & onboarding team are top notch – big shout out to Silvana who was beyond helpful in my not-so-simple configurations of pre-orders & rules my business required! It feels so good to finally be in a warehouse & not shipping my own packages. Thank you to a team I can trust to make it happen smoothly! Highly recommend.
Hello Cycles Journal! Thank you so much for taking the time to leave us such an awesome review. We agree that Silvana is pretty great! And we love our Onboarding and Client Support Teams too. Thanks again!
Bela was the best help for our inquiry! Fast, effective reply and solved issue. Thumbs up and recommend.
Thank you CORE! We appreciate you taking the time to leave a 5-star review! And thanks for letting us know that our customer support team is rockin' it. We think they're pretty awesome, too.
The customer service Shiphero is delivery the best response. Especially Bel, very helpful on every question and ready to solve an issue with fulfillment of our customer. Impressive with the service!
Hello iLuxx Store! Thank you for taking the time to leave us a review! We appreciate it. And thanks for letting us know that Bel is awesome - we agree. We're so glad that your experience has been positive so far and we're looking forward to continuing to forge a strong partnership!
So far this is the best fulfillment company I have dealt with this far. Amazing communication, they are extremely fast response time and are very efficient. You will definitely have fewer headaches to worry about
Hello InChargeKey, Less headaches are always a good thing! Thanks so much for taking the time to leave us a review. We always appreciate hearing from our clients - and we're so glad that everything has been going great so far!
I'm so happy we chose to partner with Shiphero for our fulfillment needs. They are always responsive and very quick to address any last minute requests or updates to orders. They have been fantastic!
Hi Tazzy Candy, Thank you for your review and for letting us know that we're hitting our marks as your fulfillment partner. We strive to answer questions quickly and to be as responsive as possible, so we're excited to know we've been living our our mission. Thank you for being a ShipHero client!
We needed help with fulfillment for a special project and we are so happy we chose Shiphero. Bela was a daily hero responding to every question I had with such detail and explanation. She made the transition super easy. I definitely recommend Shiphero.
Hello! Thank you for the 5-star review. We're thrilled that you're happy with choosing ShipHero and that Bela has been such an awesome rockstar. We're looking forward to a long-lasting relationship!
ShipHero Fulfillment completely changed the way my business runs. After doing self-fulfillment for the last 7 years, we've outsourced everything inventory/shipping related to SHF and it's been a dream. • No more handling inventory • No more lease • No more hiring and HR • No more waiting for the mailman • No last minute trips to the post office SHF takes care of all of it and is actually saving us money compared to doing it in-house. Their customer care team was outstanding. It's like I've added another RAM stick to my brain now that I don't need to think about shipping and inventory. Wish I'd done it sooner.
Hello SpyGuy! (Cool name by the way, definitely worthy of a superhero) We're so glad that switching to ShipHero Fulfillment has eased your mind, made your life easier and given your business a new lease on life. Thank you for the review and for letting us work with you and your team to help you succeed!
Ship Hero won my business on two things: 1. Simple flat rate pricing. 2. Great communication: pre-sales, onboarding, support.
Hello Golden Essential Foods! Wow - thanks so much for the 5-star review! These two things you mentioned - simple flat rate pricing and great communication - are two of the most important aspects of our business! It's good to know we're getting it right. We look forward to working with you!
The ShipHero support team is responsive and very helpful. I especially appreciate how they are considerate of the needs of small businesses. Thank you again for all your help, Clara!
Hi Dot Line Curve! Thank you so much for your awesome review. We're so glad that our support team has been helpful and exceeded your expectations. We're looking forward to working with you and helping you succeed!
Bel at Shiphero Customer Service has been very helpful in quickly straightening out some of the shipping challenges related to the Holiday Season Crunch
Thank you so much for your review and for letting us know how Bel is! We agree!
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