Machool
Shipping Made Easy. Compare rates, fulfill orders, and more!
Rating
2.7
feedback
3
chart
#14,387
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
33%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed. One positive aspect highlighted by users is that the app works well and is easy to use for finding the best shipping prices from carriers. Users appreciate the quick process of creating shipments, processing orders, and sending tracking numbers to customers. However, there are negative aspects mentioned as well. Users have complained about unexpected fees, issues with payment to shippers resulting in double payments, lack of support to resolve problems, slow performance, high costs despite promised lower rates, inconvenience in not showing prices in batch mode, and the need to repeatedly select and change services for pricing. Some users suggest that there are better alternatives available.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 17, 2024
Excellente application. Fonctionne vraiment très bien. Facile d'utilisation. Recherche le meilleur prix chez les transporteurs. J'aurais du installer bien avant! En 2, 3 clics l'expédition est créé, la commande est traité et le numéro de suivi est envoyé au client!
Nov. 20, 2024
They charge unexpected fees and the shipper doesn't get paid so we pay twice. Didn't get support to solde the problem.
Feb. 6, 2024
Slow, expensive even with their "lower rates", doesn't show prices in batch mode, you have to choose a service before and go back to change service if price isn't good. There's better alternatives.
Dear Vulgaire, Thank you for your recent feedback regarding your experience with Machool. We appreciate your honesty and are actively working to address your concerns to improve our service. Your input is invaluable to us, and we're committed to making necessary improvements. Sincerely, Machool Team
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