Machool
Shipping Made Easy. Compare rates, fulfill orders, and more!
Rating
2.0
feedback
4
chart
#18,952
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
50%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
25%
-
More than a year
0%
Reviews Summary
The reviews for the Machool app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's functionality and ease of use in finding the best shipping rates from carriers. It is praised for simplifying the shipping process and generating tracking numbers quickly. However, negative reviews highlight issues such as lost packages, late deliveries, unexpected fees, and poor customer support. Users have experienced frustration with unresolved tickets, double payments, slow processing, and high costs compared to other alternatives.
Highlights
Review RSS Feed
All reviews
Nov. 3, 2025
DO NOT USE MACHOOL! We have had SO MANY lost packages and ridiculously late deliveries! We have lost so much money with this company. Our customers are furious and so are we! This has been the worst shipping experience BY FAR that we've had in our 11 yearz of business. Their "last mile" partners are terrible, unless you are Amazon (they use UniUni and Intelcom). We have so many unresolved tickets still outstanding. We used Machool for 3.5 weeks and we are STILL dealing with undelivered/lost packages. STAY AWAY!
Store
Using app
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Dec. 17, 2024
Excellente application. Fonctionne vraiment très bien. Facile d'utilisation. Recherche le meilleur prix chez les transporteurs. J'aurais du installer bien avant! En 2, 3 clics l'expédition est créé, la commande est traité et le numéro de suivi est envoyé au client!
Nov. 20, 2024
They charge unexpected fees and the shipper doesn't get paid so we pay twice. Didn't get support to solde the problem.
Feb. 6, 2024
Slow, expensive even with their "lower rates", doesn't show prices in batch mode, you have to choose a service before and go back to change service if price isn't good. There's better alternatives.
Dear Vulgaire, Thank you for your recent feedback regarding your experience with Machool. We appreciate your honesty and are actively working to address your concerns to improve our service. Your input is invaluable to us, and we're committed to making necessary improvements. Sincerely, Machool Team
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