Auglio Eyewear Virtual Try‑On
The reviews for the Auglio Shopify App are a mix of positive and negative feedback. Positive aspects highlighted include excellent customer service, quick and helpful support, customization options, seamless integration, and the app's effectiveness in increasing customer engagement and conversion rates. Customers appreciate the intuitive interface, accurate PD measurements, and the ability to create 3D models easily. However, there are negative reviews mentioning issues with payment processing, lack of access to the app despite payment, poor communication, and technical glitches leading to significant losses for some users. Some users also expressed frustration with inconsistent app performance.
Review RSS feed
Auglio has been a great addition to our website, and given our customers more confidence shopping and trying on our products before purchasing. The app customer service has also been proactive in letting us know when new features are rolling out, and installing them for us quickly and without issue. Highly recommend!
Auglio is probably the best VTO in the market. Easy to set up and helpful customer service. The system makes it easy to order the 3D products, just need 2 images for the basic 3D. The key factor that made us choose Auglio is that their technology detects automatically the PD of the user, although is an approximate, is good enough and can be manually adjusted to. The latest 2026 feature that detect and delete the physical real glasses replacing them with the virtual ones is absolutely impressive. Great job Auglio.
Experiência extremamente decepcionante. Contratei o plano pago e o valor foi devidamente cobrado. Após várias horas em contato com o suporte da Shopify e da Auglio, a própria Shopify confirmou que o pagamento foi processado e recebido pela Auglio. Mesmo assim, a empresa se recusou a liberar meu acesso ao aplicativo e também não ofereceu reembolso. Fiquei sem acesso ao serviço pelo qual paguei e sem uma solução adequada após diversas tentativas de contato. Pela minha experiência, o suporte foi ineficiente e o problema não foi resolvido. Não recomendo este aplicativo.
Hello, Thank you for your feedback. The charge was processed correctly after your 14-day free trial had already been fully used. The subscription was then canceled on your end. Please note that an active plan is required for the Virtual Try-On to work, and access is automatically removed when there is no active subscription. Our support team also reached out several times with a detailed explanation, but the plan was not reactivated. Shopify’s payment confirmation does not override the subscription status or grant access without an active plan. Unfortunately, it seems this may not have been fully understood, as the plan was never reactivated. We remain at your disposal should you wish to revisit this in the future. Kind regards, Auglio Team
Very happy with the customer care and communication.
Excellent service! They provide a high caliber product and the integration has been flawless. Use of the software is simple on both the back end and the front end. Highly recommend.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.