Rating

4.4

feedback

47

Reviews

chart

#4,306

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    11%
  • Less than a month
    15%
  • Less than a year
    68%
  • More than a year
    2%

Reviews Summary

The reviews for this Shopify App are a mix of positive and negative feedback. On the positive side, many users praised the customer service, ease of setup, and the quality of the products. Customers appreciated the quick responses from the support team, the helpfulness of the staff, and the simplicity of integrating the app into their stores. The organic and natural aspect of the soaps was also highlighted as a major selling point, with users expressing satisfaction with the scents and packaging. Additionally, the customizable designs and branding options were well-received, making it easy for merchants to create a unique identity for their products. On the negative side, some users reported issues with the product itself, slow communication from the support team, and discrepancies in pricing. There were complaints about unresponsive customer service, difficulties in getting refunds, and concerns about the accuracy of product information. Some users also mentioned problems with the packaging and artwork, indicating a need for improvement in this area.

Highlights

Positive customer service and ease of setup
Quality of organic products and customizable branding
Negative feedback on slow communication and pricing discrepancies
Issues with product and packaging
Need for improvement in customer service and responsiveness

Rating Breakdown

  • 5
    94% (44 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 29, 2024

I had issues with their product as soon as I added it to my cart on my store. I reached out to their support multiple times and even requested a refund, but no one responded. Honestly, it feels no different than a scam.

Store

BLISSAL

Using app

--

Total reviews

4

Average rating

4.0

Developer Reply

I can't find a message from you - oh no!! My phone number is +1 (866) 217-1477 and I am going to use your contact form on your website to send you a message. https://gyazo.com/bb4bf73a0d49fa56052b5a91b323a0f7

5 / 5 Share

Feb. 19, 2024

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 10, 2024

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 4, 2024

The customer service is really great with this group! I received an email & a call right away when I messaged with a technical question. Kiril was very helpful, patient, & answered all of my questions.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review!! Looking forward to working with your new store and getting those soap bar orders shipped to customers!! (。♥‿♥。) - Kyo, Canada

5 / 5 Share

Feb. 4, 2024

Using app

4 months

Total reviews

1

Average rating

5.0

All reviews

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