ANDI review for Magic Zoom Plus

1 / 5

June 9, 2022

App works very poorly on mobile. We reached out to the app support for assistance. They said it was working correctly. It still doesn't work on mobile, it makes the product page seem broken. I followed up with support and didn't hear back. These matters are quite urgent as a broken website lis an uwful user experience. We lost sales while this was installed. Had to remove the app. Very unfortunate experience.

Store

ANDI

Using app

Over 1 year

Total reviews

8

Average rating

4.1

Developer Reply

Hello ANDI, We're really sorry that you're seeing an issue on mobile. You've been using Magic Zoom Plus since November 2020 - did the problem start only on Tuesday, when you changed your theme? We can definitely make it work on your new theme. Igor, our support team member is waiting to help. He's in Ukraine and normally replies within a couple of hours but due to the war it could take a day or so. Please provide us access to your store and we'll solve it. Thanks!

Magic Zoom Plus for Shopify
Magic Zoom Plus
4.7 star
195 reviews

Beautiful image zoom, videos and 360 spin for your products

Developer
Shopify App Store