Mount Yale Outdoor Company review for magnalister
Oct. 25, 2019
I started with a setup for my etsy feed. The sad thing is this may be a great tool but I'll never know. I did a test with over 100 products and had 100 fail. I have requested help 4 times over the last 10 days and received 0 response beyond we will get back to you. This is made worse as they don't appear to have any self help tools to guide you when you have issues. Their help system requires you to leave them a message and they will call, email or screen time you back based on your request....well, at least that is what is shows. I don't think anyone is home there.
Dear Mount Yale Outdoor Company CEO, Thank you for your feedback about magnalister in the Shopify AppStore. Reviews are important to us to get to know our customers and their needs. Unfortunately, we can't follow your claims as we can’t find any ticket or email from you in our system. You mentioned, that you’ve received our Auto-Responders and that we’ll get back to you shortly. In those Auto-Responders, you’ll always find your Ticket-ID. May I kindly ask you to send us the Ticket-IDs so I’m able to find your emails? Please send it to [email protected]. In any case, I will be your contact with the magnalister team. I will personally help you resolve your listing fails. Thanks in advance and have a great week. Best Regards, Roman Wünsche Head of Support
