Kuwaloo Care review for Mailchimp Forms: Capture Leads

Feb. 12, 2021

UPDATE: The support team keeps seeing our messages and ignoring us completely. Get away from this app, I don't really know what to say... The UI looks good and their templates look fine but you only gonna get trouble from this guys.. They charge you like you crazy, we are paying more than we pay shopify and their services don't even work properly, what you see on the preview is not what you will actually get! So don't get mistaken as you will think your customer are looking at something you carefully built but no, they would be seeing very different parts of the body, such as the backgroung going completely different if Gmail is on darkmode, and still they dare to tell you that is Google's fault and that is what it is while we now it is not. Very disappointing, they charge you so much and you get little to nothing in return. For us this feel like a legal scam almost. We will have to go and look for other app. UI is good and the functions they "offer" look good but they don't work. Support is not really helpful and tells you odd things such as when we ask if we could test our email we are about to broadcast to a gmail account they say "Yes, I will send to my gmail and then send you screenshots" which is just very odd, instead of simply allowing you to send a test email to which ever email you want! We are very upset as a small business is so hard to run and this guys dont help at all... Its all a lie, make sure you check what you are doing and you get inform as they won't bother in lying to you to cover there technical issues. Luckily for us we are informed enough. Very disappointing for the time we waste and for the time we will waste plus for the money we been paying this guys (more than to shopify and shopify give you a full platform to run your business) these guys can't even guarantee you your emails are sent correctly. Sorry if there is any typo mistakes on this review, I'm currently very upset with them for the damage they are causing us, we really cannot accept this.