Express Wig Braids review for Mailchimp Forms
Aug. 18, 2022
DO NOT USE. I REPEAT, DO NOT USE THIS APP. PLEASE FIND OTHER BETTER EMAIL MARKETING OR LANDING PAGE APPS. Firstly, they are unprofessional and won't own up to their mistakes. Kevin deleted my site's account when the instruction was to only assist in deleting subscribers. Once i noticed this and complained, he suddenly stopped responding. They left my account unattended to and only responded back once i informed them that i was going to leave a review. Then Alex responded and said no one had deleted it which wasn't true. This made me asked for a refund for my existing subscription which i'm being deprived of using. They deleted my old data, subscriber's form and every information i had on the site on that account. Suddenly, Liz started responding back acting all defensive, shady and very rude. Trying to act smart by indulging an event that previously occurred. I showed many proofs that Kevin deleted my site from the account but she kept arguing and arguing. She obviously wasn't paying attention before arguing but rather shared a screenshot from a second account i had with them and got the issue mixed up thinking she could outsmart the situation. She shared a screenshot proof with her own hands. My data is much more important to me than the refund of my unused subscription, incase you are thinking i just want a refund. I wish i could share screenshot here but i would do that on other review sites that allows image uploads. Ya'll can go to h*ll with the remaining subscription.
Hi Express Wig Braids, We apologize for any inconvenience you had to face. We charge only for the total number of subscribers which includes Cold subscribers as well. Recipients who have not engaged with you (opened emails from you) are termed as Cold subscribers which should be removed on a periodic basis to maintain the hygiene of your subscriber's list. The subscribers you were not able to send out emails are the bounced email addresses and recipients who have not confirmed their email address through the double option email which is the industry standard. The lost subscribers mentioned are the ones that you deleted from your account against our explicit requests. As per privacy laws, any subscribers deleted from an account is hard to delete and any such subscriber cannot be recovered.
