MailerLite Email Automation
Boost loyalty and sales with intuitive email marketing tools
Rating
2.8
feedback
29
chart
#12,491
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
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Less than a day
7%
-
Less than a month
38%
-
Less than a year
48%
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More than a year
3%
Reviews Summary
The reviews for the MailerLite Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support, with specific mentions of helpful and responsive support agents like Betânia and Christos. Users appreciate the value and features offered by the app, as well as its user-friendly interface for email marketing. However, negative themes that emerge include issues with tags not working properly, lack of basic features like importing and synchronizing tags, difficulties in setting up automations and pop-ups, limited functionality in the free plan, and problems with account termination and synchronization with Shopify orders and customers. Some users also expressed frustration with poor customer service and account suspension without clear explanations.
Highlights
Review RSS Feed
All reviews
Sept. 16, 2025
The tags are not working properly. Automations not sending due to tags not working. I contacted support and have been waiting 3 weeks for a resolution.
July 23, 2025
I'm very happy with the customer support. Betânia was very helpful and quickly helped me and guide me with the problem I had. Thank you!
Thank you so much for the lovely review! We’re super happy to hear that Betânia was able to help you out quickly and guide you through the issue. If you ever need anything else, we’re just a message away! 💚
March 29, 2025
Absolutely horrible. I wasted 2 weeks and got zero sales from my emails. This has never happened before in 13-years using various email platforms. Support is a total joke and even though I only used 1/4 of my email credits they refused to give me any kind of a refund.
Thank you for sharing your feedback. We understand how frustrating it can be when results don’t meet expectations. We’ve been in touch privately to offer assistance and solutions for improving your deliverability, as it can be affected by many factors like sender reputation and engagement. Our team is always here to help, and we encourage you to reach out if you want to revisit the issue or explore additional ways we can support you.
March 4, 2025
The plugin connects correctly. I do like Mailerlite the program. But this plugin lacks basic features such as importing and synchronizing tags. Without tags It's pretty difficult to categories the customers
Thanks for your feedback! We’re glad to hear that you like MailerLite overall, and we appreciate your thoughts on the plugin. We understand how important tags are for organizing your customers, and we’re constantly working to improve the integration. We’ll pass your feedback along to our team to make sure we’re addressing this soon. If you need help with anything else or have suggestions, feel free to reach out, we’re always here to help!
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