MailerLite Email Automation
Boost loyalty and sales with intuitive email marketing tools
Rating
2.6
feedback
30
chart
#9,893
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
10%
-
Less than a month
37%
-
Less than a year
47%
-
More than a year
3%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a range of ratings from 1 star to 5 stars. Positive aspects highlighted by users include the helpful customer support provided by specific representatives, such as Betânia and Christos. Users appreciated the quick responses and guidance they received in resolving issues. Additionally, some users found the app easy to understand and use for email marketing purposes, especially for sending newsletters. On the other hand, negative themes in the reviews include issues with functionality, such as tags not working properly, difficulties in setting up automations, and limitations in the free plan that hindered advanced features. Several users also expressed frustration with poor customer service, lack of response to support tickets, and problems with account termination without clear explanations.
Highlights
Review RSS Feed
All reviews
Oct. 12, 2025
Does not even begin to work. After integrating shopify and Mailerlite together, there's no options to do anything on the shopify app besides create groups, and when I try to setup an automation, it says that "An e-commerce store must be connected to your account. Configure", which just sends me into a loop that does nothing. Submitted a support ticket and received no reply. Sorry, you get no stars for an app that doesn't function.
Sept. 16, 2025
The tags are not working properly. Automations not sending due to tags not working. I contacted support and have been waiting 3 weeks for a resolution.
July 23, 2025
I'm very happy with the customer support. Betânia was very helpful and quickly helped me and guide me with the problem I had. Thank you!
Thank you so much for the lovely review! We’re super happy to hear that Betânia was able to help you out quickly and guide you through the issue. If you ever need anything else, we’re just a message away! 💚
March 29, 2025
Absolutely horrible. I wasted 2 weeks and got zero sales from my emails. This has never happened before in 13-years using various email platforms. Support is a total joke and even though I only used 1/4 of my email credits they refused to give me any kind of a refund.
Thank you for sharing your feedback. We understand how frustrating it can be when results don’t meet expectations. We’ve been in touch privately to offer assistance and solutions for improving your deliverability, as it can be affected by many factors like sender reputation and engagement. Our team is always here to help, and we encourage you to reach out if you want to revisit the issue or explore additional ways we can support you.
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