Mailo AI : E‑Mail Support AI
Mailo: AI-Powered Email Support Automation
Rating
3.7
feedback
3
chart
#5,219
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Reviews Summary
Mailo is highly praised for its time-saving automation features, seamless Shopify integration, and efficient ticket organization. Users appreciate how it optimizes customer service by handling repetitive tasks like email responses and order tracking. The AI-driven responses and real-time tracking updates have significantly reduced support workload and improved customer satisfaction. However, there are concerns about the app importing old emails in bulk, causing it to stop working and leading to difficulties in managing the influx of messages. Users also mention challenges in deleting a large number of emails at once and report a lack of responsiveness from the support team.
Highlights
Rating Breakdown
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All reviews
Feb. 25, 2025
Mailo saves us tons of time by automating email responses and order tracking. The Shopify integration is seamless, and the ticket organization is spot on. A game-changer for optimizing customer service!
Feb. 21, 2025
An essential tool for managing customer support I've been using Mailo for a while now, and it’s a real time-saver. No more spending hours answering the same questions—AI handles responses automatically and accurately. For example, we used to receive dozens of emails daily asking "Where is my order?" Now, Mailo automatically provides real-time tracking updates to customers without us lifting a finger. This has significantly reduced our support workload and improved customer satisfaction. Customers receive instant and personalized replies, which makes them feel valued. The built-in order tracking feature also helps reduce repetitive inquiries. Setup was simple, the tool integrates perfectly with Shopify, and it runs smoothly. Very satisfied with this solution that truly optimizes customer support.
Feb. 6, 2025
Sucked in 3000 old emails from previous 2 months that we had already dealt with. Stopped working due to be clogged up. No way of deleting emails in bulk, Havent got time to go through and delete 3000 emails one by one! Messaged support 3 times and no reply, now deleted app, such a shame as it had potential to do just what we wanted.
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