Rating

4.6

feedback

5

Reviews

chart

#9,097

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    20%
  • Less than a month
    80%
  • Less than a year
    0%
  • More than a year
    20%

Reviews Summary

The reviews for the app are mostly positive, with users praising its effectiveness in running email campaigns and recovering abandoned carts. Users mentioned that after overcoming initial setup issues, the app worked well and brought significant results. The customer service was also highlighted as quick and competent. However, there were some mentions of initial setup issues with DNS settings that caused a bit of trouble for users.

Highlights

Effectiveness in running email campaigns and recovering abandoned carts
Positive feedback on customer service
Initial setup issues with DNS settings

Rating Breakdown

  • 5
    80% (4 ratings)
  • 4
    40% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 27, 2025

After some initial setup issues with DNS, the app is running well and kicking goals for my store

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 27, 2025

After some initial setup issues with the DNS setting, we are now up and running with good results.

Store

BC-AERO

Using app

30 days

Total reviews

1

Average rating

1.0

Developer Reply

UPDATE Thank you for giving us another chance, Warren. I see that you've successfully sent your email campaign and already generated $1000 in sales as a result. Please let us know if you require any additional assistance to send more campaigns that will increase your revenue. ---- Hi Warren, I’m really sorry for the delay and the frustration it caused. Your account is now fully verified, and you can start sending emails right away. It took us an extra day to get things sorted, and we sincerely apologize for that. Just to clarify — our email support usually responds within 1–2 days, but for faster assistance, we always recommend using the in-app chat where we can often help immediately. We’d love to see you give the app another try now that everything is ready to go. If there’s anything else we can do, don’t hesitate to reach out. – Eran from MailPass

4 / 5 Share

Dec. 23, 2024

Love using this app once I got the hang of it it's make sending email campaigns a breeze!

Using app

Over 1 year

Total reviews

15

Average rating

4.3

Developer Reply

Hi Keith, It's always nice to get a review from a long-lasting customer. Thank you for sharing it. Please let us know if anything is missing, as 5/5 is our usual app quality standard. Sincerely, Eran MailPass Founder

4 / 5 Share

Nov. 22, 2024

Using app

10 days

Total reviews

1

Average rating

4.0

Developer Reply

Hi Salmaan, Thank you so much for taking the time to leave a review for MailPass and for giving us 4 stars! We're thrilled that you found value in our app, and we deeply appreciate your support. That said, we’re always striving for perfection, and your feedback is invaluable in helping us improve. Could you share what might have been missing or what we could enhance to make it a 5-star experience for you? Whether it’s a feature you were hoping for, an area where we could have been more intuitive, or anything else—we’re all ears! Your insights mean the world to us, and we’d love the chance to go the extra mile to make sure MailPass is everything you need it to be. Looking forward to hearing from you, Salmaan! Warm regards, Eran CTO & Founder, MailPass

5 / 5 Share

March 19, 2024

Schnelle und sehr kompetente Hilfe! Schneller Service per Live Chat.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to share your experience! We're thrilled to hear that you found our live chat service not only fast but also competent. It's our top priority to ensure you receive support promptly and efficiently. If there's anything more we can do to enhance your experience or if you have suggestions, please don't hesitate to reach out. Your feedback drives us to be even better. Thanks again for your trust in us!

All reviews

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