Rating

3.3

feedback

5

Reviews

chart

#7,181

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    20%
  • Less than a month
    40%
  • Less than a year
    0%
  • More than a year
    20%

Reviews Summary

The reviews for the Shopify App are mixed, with some users experiencing difficulties in getting the app to work while others find it extremely helpful. One user mentioned that they never got the app to work despite verifying the settings. On the positive side, users who were able to use the app found it to be a game changer for their email campaigns, especially the abandoned cart feature. Setting up the app was described as easy and efficient, leading to significant sales improvements.

Highlights

Difficulties in getting the app to work
Efficiency in email campaigns
Abandoned cart feature as a game changer
Easy setup process
Significant sales improvements

Rating Breakdown

  • 5
    40% (2 ratings)
  • 4
    40% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    20% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 9, 2025

Can't say how the app is as we never got it to work, had the settings all verified but nothing happened.

Store

BC-AERO

Using app

--

Total reviews

1

Average rating

1.0

Developer Reply

Hi Warren, I’m really sorry for the delay and the frustration it caused. Your account is now fully verified, and you can start sending emails right away. It took us an extra day to get things sorted, and we sincerely apologize for that. Just to clarify — our email support usually responds within 1–2 days, but for faster assistance, we always recommend using the in-app chat where we can often help immediately. We’d love to see you give the app another try now that everything is ready to go. If there’s anything else we can do, don’t hesitate to reach out. – Eran from MailPass

4 / 5 Share

Dec. 23, 2024

Love using this app once I got the hang of it it's make sending email campaigns a breeze!

Using app

Over 1 year

Total reviews

15

Average rating

4.3

Developer Reply

Hi Keith, It's always nice to get a review from a long-lasting customer. Thank you for sharing it. Please let us know if anything is missing, as 5/5 is our usual app quality standard. Sincerely, Eran MailPass Founder

4 / 5 Share

Nov. 22, 2024

Using app

10 days

Total reviews

1

Average rating

4.0

Developer Reply

Hi Salmaan, Thank you so much for taking the time to leave a review for MailPass and for giving us 4 stars! We're thrilled that you found value in our app, and we deeply appreciate your support. That said, we’re always striving for perfection, and your feedback is invaluable in helping us improve. Could you share what might have been missing or what we could enhance to make it a 5-star experience for you? Whether it’s a feature you were hoping for, an area where we could have been more intuitive, or anything else—we’re all ears! Your insights mean the world to us, and we’d love the chance to go the extra mile to make sure MailPass is everything you need it to be. Looking forward to hearing from you, Salmaan! Warm regards, Eran CTO & Founder, MailPass

5 / 5 Share

March 19, 2024

Schnelle und sehr kompetente Hilfe! Schneller Service per Live Chat.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to share your experience! We're thrilled to hear that you found our live chat service not only fast but also competent. It's our top priority to ensure you receive support promptly and efficiently. If there's anything more we can do to enhance your experience or if you have suggestions, please don't hesitate to reach out. Your feedback drives us to be even better. Thanks again for your trust in us!

5 / 5 Share

Nov. 21, 2023

so here's the deal: MailPass and their abandoned cart thing? Total game changer. I was like, okay let's give this a shot, right? And man, was I shocked! Setting it up was a breeze, just a few clicks and bam! And the sales it brought back? Mind-blowing. We're talking serious cash that was just slipping away before. Big thumbs up to MailPass for this magic trick!

Using app

7 days

Total reviews

8

Average rating

5.0

Developer Reply

Hi Mike, Your message just brought a big smile to my face! It feels like yesterday when you were a bit skeptical about trying our abandoned cart feature for your store in San Francisco. And now, look at you – turning those clicks into sales like a pro! It's super rewarding to see how MailPass is helping bring back that hard-earned cash. You're not just using a tool; you're creating sales magic. Keep up the fantastic work, and if there's anything else you need to keep that magic going, you know I'm just an email away. Cheers to more success, Eran at MailPass 🚀🌉

All reviews

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