Rating

2.4

feedback

8

Reviews

chart

#5,251

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    0%
  • Less than a month
    38%
  • Less than a year
    50%
  • More than a year
    0%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, quick response times, professional support teams, and ease of integration. Users appreciate the functionality of the app for automotive and motorcycle parts search, with the ability to customize searches based on make, model, and year. On the other hand, negative reviews highlight issues with the app not working, poor customer support, delayed responses, and billing problems. Some users expressed frustration with the lack of assistance and feeling scammed by the three-day trial period.

Highlights

Excellent customer service and professional support teams
Ease of integration and customization for automotive parts search
Issues with app functionality and poor customer support
Delayed responses and billing problems
Frustration with lack of assistance and feeling scammed

Rating Breakdown

  • 5
    62% (5 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    38% (3 ratings)

Reviews with Text

  • 100% (8)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 25, 2025

not working.

Using app

39 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 4, 2023

Worst app and even worst service. I have waited over 2 months, I can provide screenshots of my conversation with Metizsoft. In the meantime they continue to bill me everymonth, but never reply for weeks, never resolve anything. My plugin has not worked for two months. This is the worst PLUGIN ON SHOPIFY DO NOT INSTALL

Store

CarCast

Using app

About 2 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Feb. 14, 2023

The best car search app on Shopify. Service is very professional and quick. If you need help with anything they are there for you to help and fix any issues you have. Once its up and running there are no bugs and the app works fast and perfect.

Using app

4 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Feb. 5, 2023

I was very excited to put this application into my store. However, the lack of customer support and requesting support numerous times I gave him a collaborator key. I told him I could put a staff member as my account so they can fix the application in my theme I can't get the program to work. I am visually impaired. I'm doing the best that I can and I hate when people blow you off playing the odds they don't give a damn the damage just a number very disappointing and they notice that's why they only give you three day trial so you can get stuck with a payment without no support. it's just a scam it's designed to fail.

Using app

3 days

Total reviews

4

Average rating

2.0

Developer Reply

We apologize for the inconvenience you faced during your trial period with our support team. Due to limited hours of operation, our support team is only available from Monday to Friday, leading to a delay in addressing your issues. However, we have reached out to you via email to assist in resolving any concerns you may have. Additionally, we have reviewed your account and confirmed that charges were not incurred as you were on a trial plan.

5 / 5 Share

March 10, 2023

I couldn't recommend the team at Advance Auto Parts Search enough! We set up on their system and encountered some errors and Komal and Manthan have gone above and beyond to ensure we have the functionality required for us to make the most of the system. Thanks for your help and hard work in getting us set up - highly recommend them.

Using app

8 months

Total reviews

1

Average rating

5.0

All reviews

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