Malca‑Amit Shipping Services
Shipping Solution for Valuable Goods
Rating
4.0
feedback
4
chart
#18,965
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
25%
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Less than a day
0%
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Less than a month
50%
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Less than a year
25%
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More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. On the positive side, customers praise the app for its seamless integration, excellent shipping rates, and top-notch customer service. Users specifically mention the team members Elai and Lior for their outstanding support. Additionally, the app is described as easy to use and the shipping company, Malca-Amit, is commended for going above and beyond for customer needs. However, on the negative side, one user had a poor experience with the app, citing issues with pricing discrepancies and unresponsive customer service. Despite initial negotiations, the user received higher pricing than agreed upon and faced challenges in getting the issue resolved, ultimately leading them to switch to a different, cheaper company.
Highlights
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All reviews
Dec. 22, 2020
I had a very poor business experience with them. I negotiating with them to switch from my current carrier, everything was going well and I had spent a lot of time on the negotiation. I signup based on what we negotiated to find out the sent me a higher pricing than our original agreement, which I did not check. I had never had this happen and would not think they would do a swatch and bat. They are very hard to deal with, after all the back and forth we had. I had to go back on all the emails to find the pricing that I had and contacted them to fix it but they stop replaying to my emails. This was surprising, so i called again and asked fix it but they stated it is this rate and if i dont like it too bad. That was pure waist of time and very bad business practices. i found a better company cheaper so work out i guess.
Oct. 24, 2017
Your app is wonderful and customer service is top-notch. Elai and Lior have provided seamless integration and excellent shipping rates. We highly recommend Malca-Amit.
July 19, 2017
Amazing shipping company!! Quick to respond, reliable, and best prices out there! Goes above and beyond for their customer's needs. Easy to use app and amazing support from the team, especially Elai!
May 1, 2017
we have been using Malca-Amit for both low and high value items- they are rock solid. quick and thorough technical support and great rates with FEDEX! would definitely recommend!
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