Rating
4.5
feedback
8
chart
#4,970
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
38%
-
Less than a year
25%
-
More than a year
38%
Reviews Summary
Malca Amit shipping has received mostly positive reviews from users. Customers appreciate the great customer service, seamless integration with Shopify, excellent shipping rates, and reliability of the service. The team is praised for being responsive, reliable, and going above and beyond for their customers. Users also mention that the app interfaces well with Shopify and that the team is open to software improvements. However, there are a few negative reviews highlighting issues with pricing discrepancies, difficulties in communication, and unmet expectations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 22, 2020
We have used Malca Amit shipping since we launched in 2018. It's a great app and service, fully insured, and we just don't have to worry about shipping. The team are great at following up claims if and when they arise so it's like having an extra person on your logistics team. Interfaces well with Shopify and the team are always open to software improvements as well.
Dec. 22, 2020
I had a very poor business experience with them. I negotiating with them to switch from my current carrier, everything was going well and I had spent a lot of time on the negotiation. I signup based on what we negotiated to find out the sent me a higher pricing than our original agreement, which I did not check. I had never had this happen and would not think they would do a swatch and bat. They are very hard to deal with, after all the back and forth we had. I had to go back on all the emails to find the pricing that I had and contacted them to fix it but they stop replaying to my emails. This was surprising, so i called again and asked fix it but they stated it is this rate and if i dont like it too bad. That was pure waist of time and very bad business practices. i found a better company cheaper so work out i guess.
Oct. 24, 2017
Your app is wonderful and customer service is top-notch. Elai and Lior have provided seamless integration and excellent shipping rates. We highly recommend Malca-Amit.
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