Malca‑Amit Shipping Services for Shopify

Malca‑Amit Shipping Services

Shipping Solution for Valuable Goods

Rating

4.5

feedback

8

Reviews

chart

#10,221

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    38%
  • Less than a year
    25%
  • More than a year
    38%

Reviews Summary

Malca Amit shipping has received mostly positive reviews for its great customer service, seamless integration with Shopify, excellent shipping rates, and reliability. Customers appreciate the team's responsiveness, reliability, and willingness to go above and beyond for their needs. The app is easy to use and interfaces well with Shopify. However, there are a few negative reviews highlighting issues with pricing discrepancies, difficulties in communication, and unresponsive customer service. Some users experienced challenges with negotiations and felt that the company did not honor the agreed-upon rates.

Highlights

Great customer service and responsiveness
Seamless integration with Shopify
Excellent shipping rates and reliability
Issues with pricing discrepancies and communication
Challenges with negotiations and unresponsive customer service

Rating Breakdown

  • 5
    88% (7 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 22, 2020

We have used Malca Amit shipping since we launched in 2018. It's a great app and service, fully insured, and we just don't have to worry about shipping. The team are great at following up claims if and when they arise so it's like having an extra person on your logistics team. Interfaces well with Shopify and the team are always open to software improvements as well.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 22, 2020

I had a very poor business experience with them. I negotiating with them to switch from my current carrier, everything was going well and I had spent a lot of time on the negotiation. I signup based on what we negotiated to find out the sent me a higher pricing than our original agreement, which I did not check. I had never had this happen and would not think they would do a swatch and bat. They are very hard to deal with, after all the back and forth we had. I had to go back on all the emails to find the pricing that I had and contacted them to fix it but they stop replaying to my emails. This was surprising, so i called again and asked fix it but they stated it is this rate and if i dont like it too bad. That was pure waist of time and very bad business practices. i found a better company cheaper so work out i guess.

Using app

4 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 8, 2017

Malca offers the best customer service that I could dream of

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 24, 2017

Your app is wonderful and customer service is top-notch. Elai and Lior have provided seamless integration and excellent shipping rates. We highly recommend Malca-Amit.

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 13, 2017

Great service, great prices. We are really glad to have this shipping option.

Store

Testmkj

Using app

4 months

Total reviews

1

Average rating

5.0

All reviews

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