Rating
4.2
feedback
5
chart
#14,279
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
20%
-
Less than a day
0%
-
Less than a month
40%
-
Less than a year
20%
-
More than a year
20%
Reviews Summary
Malca Amit shipping app has received mostly positive reviews from users. Customers appreciate the seamless integration with Shopify, excellent shipping rates, and top-notch customer service provided by the team. The app is easy to use and the support team, especially Elai, is praised for going above and beyond for customers. Users have mentioned that the app is reliable, fully insured, and interfaces well with Shopify, making shipping hassle-free. However, there is a negative review highlighting a poor business experience where the user faced issues with pricing discrepancies and unresponsive customer service, leading them to switch to a cheaper alternative.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 22, 2020
We have used Malca Amit shipping since we launched in 2018. It's a great app and service, fully insured, and we just don't have to worry about shipping. The team are great at following up claims if and when they arise so it's like having an extra person on your logistics team. Interfaces well with Shopify and the team are always open to software improvements as well.
Dec. 22, 2020
I had a very poor business experience with them. I negotiating with them to switch from my current carrier, everything was going well and I had spent a lot of time on the negotiation. I signup based on what we negotiated to find out the sent me a higher pricing than our original agreement, which I did not check. I had never had this happen and would not think they would do a swatch and bat. They are very hard to deal with, after all the back and forth we had. I had to go back on all the emails to find the pricing that I had and contacted them to fix it but they stop replaying to my emails. This was surprising, so i called again and asked fix it but they stated it is this rate and if i dont like it too bad. That was pure waist of time and very bad business practices. i found a better company cheaper so work out i guess.
Oct. 24, 2017
Your app is wonderful and customer service is top-notch. Elai and Lior have provided seamless integration and excellent shipping rates. We highly recommend Malca-Amit.
July 19, 2017
Amazing shipping company!! Quick to respond, reliable, and best prices out there! Goes above and beyond for their customer's needs. Easy to use app and amazing support from the team, especially Elai!
May 1, 2017
we have been using Malca-Amit for both low and high value items- they are rock solid. quick and thorough technical support and great rates with FEDEX! would definitely recommend!
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