KONG Coolers review for Webkul: Sync Marketing Cloud

March 21, 2019

The customer service provided by Arundhati was phenomenal. We decided to use this app because it is the most straight forward, simple way to connect Shopify and Salesforce Marketing Cloud. The app development team assisted with installation of the app in Shopify as well as connecting to marketing cloud. Arundhati was incredibly responsive and quickly fixed a few issues that occured. To be fully transparent, the abandoned cart data does not automatically sync from Shopify to SFMC, it must be pushed manually. Additionally, the data captured from Shopify to SFMC through the app is somewhat limited, but the app developer has proven that customization is available quickly for at a very reasonable additional cost. It is new, but you can count on awesome customer service if something doesn't work correctly.