Palettegonia review for Measurement Price Calculator

Aug. 12, 2022

The app and support are the worst I've encountered. I really want to give this 5 stars since there isn't anything else on the market, but it's been painful. The app is confusing as hell. I'm a seasoned ecommerce site merchandiser who has worked at a Fortune 10 ecommerce site so I've worked with lots of Product Managers. Unfortunately, this has taken up way too much of my time to the point it's almost worth it to hire a dev shop. Communication with support has been confusing. There are zero tutorials or examples provided to show you what are the kind of values you should enter. Nothing that describes the function and purpose of each input (e.g. what is customer-facing/appears on the front-end vs what is solely back-end). It's unclear if you need to set it up for all items or just once since when you install it, there is a measurement input tab that you set up. Yet, in my communications with support, they keep asking me for which item I'm using it for. Even when trying to set up a call, the communication has been difficult. For example, they suggested "4pm GMT +5." Based on my calculation that's 2pm PST, but then they sent me a calendar invite for 4am PST. I even tried sending them a screenshot of my inputs and asked, "does this look correct?" but did not receive a response.