Rating
1.5
feedback
5
chart
#3,864
Reviews Over Time
App Ranking
Time spent using app
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Less than a month
80%
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Reviews Summary
The reviews for this Shopify App show a mix of positive and negative feedback. On the positive side, users appreciate the ease of use and fast customer support provided by the app. It has been described as a valuable tool for syncing articles and improving efficiency for marketing teams. The development team behind the app is praised for being helpful, considerate, and focused on delivering a great customer experience. However, there are also negative aspects highlighted in the reviews. Some users have faced issues with the app not working effectively with certain platforms like Medium and Wordpress. There are complaints about slow response times from the support team, with concerns raised about unresolved issues and lack of clarity on data retention when discontinuing the subscription service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 6, 2023
The application works well with Wordpress, I haven't tested others. However, along with the imported articles, there is a script at the beginning and end of each article. I'd like to remove them or make sure that these scripts don't come with the articles when they're imported. How can this be resolved?
Store
My Store
Using app
6 days
Sept. 18, 2023
The idea behind the app is very good, but there is a simple problem - the app didn't work for me with Medium.I was charged but for nothing.Leson to be learned -always avoid apps with not enough reviews. NB : Don't expect fast response from support either.
Thank you very much for your feedback. We apologize for the issues you have encountered while using our app. The Medium Bulk Import service is currently running smoothly, and we believe that the issues you have encountered might have been related to other factors. After testing, the archive you have provided worked perfectly using a standard test account. We believe that our UI might not have been clear enough, and we will work on that. We have to point out that you were charged but also refunded. As our policy is to refund any of our customers who are not satisfied with our service. We take your feedback very seriously, and we will make sure to improve in the future.
Jan. 4, 2023
JAN 4, 2023 - yesterday, they asked for the WP feed, and I provided it. Been over 24 hours, and still no resolution or response. Also, no response on issue number THREE mentioned below about whether synced content is deleted when you discontinue the subscription service, just like they warn that the content would be deleted when your trial runs out. JAN 2, 2023 - Got a response back saying they were short-staffed during Christmas break. They provided a link to Squarespace, which said their RSS feed limited how many articles you could sync, which is not on PugSync. JAN 1, 2023 - Still waiting for an acknowledgment of the emails. DEC 27, 2022 - I sent two emails to support about issues I am experiencing - but am still waiting to hear back - maybe because of the Christmas holidays. Please respond ASAP. One - The Squarespace sync only imports ten blog articles out of 60. I upgraded the subscription, thinking there was a limit on the trial version. That did not resolve the issue. Two - The WordPress sync is not working. Three - You need to clarify whether articles already synced would be deleted if the app is deleted. Do you state that articles will be removed when the trial ends, but what about when the app is deleted after a subscription? I emailed both issues to [email protected].
Thank you very much for your feedback. We apologize for the inconvenience and for the delay in response. We were indeed short-staffed during this holiday period. The App is currently limited to importing ten posts from SquareSpace. It is a feature we would like to improve in the near future. Following your inquiry, we deployed a fix related to the synchronizing issue of WordPress articles. It should now be fully resolved. We appreciate the time you’ve taken to report the issue, as it helps us to improve the App. You are correct; our FAQ does not include information that upon cancelation of your subscription, the articles synchronized using our application would be deleted. We’ve taken note of this, and we will update it as soon as possible to let our users know about it. We take all feedback very seriously and strive to make the App a great and simple tool to import articles to your Shopify store. Let us know if there is anything else we can do for you.
July 18, 2020
I was a little hesitant at first. There were a number of Medium import apps I attempted to use that didn't work out effectively. This application was great at the beginning and has only become better over time. EXCELLENT value. The development team is also superb. Incredibly helpful and considerate and always focused on the best customer experience. Absolutely a service I look to continue to use in the future.
Thank you very much for your review Harrison! We were very happy to help and to hear your feedback. It is amazing to see that you have found value in this little app of ours. Please reach out if there is anything you need!
May 13, 2020
Very easy to use and fast customer support! We've got all our articles synchronized and it makes things so much better for our marketing team. Honestly, we didn't see ourselves copy/paste all our publications one by one from Medium. Thank you!
Thank you so much for your review, it means a lot to us! We are happy to see that you managed to save time by using our app. Let us know if there's anything you need or if you have any feedback!
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