Rating

4.7

feedback

84

Reviews

chart

#4,738

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    2%
  • Less than a month
    31%
  • Less than a year
    52%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the app's user-friendly interface, powerful features, and excellent customer support. Many users highlighted the quick response times and helpfulness of the support team, even mentioning that they received assistance outside of regular hours. The app is commended for its ability to handle membership structures effectively and its cost-effectiveness as businesses scale. However, there were a few negative reviews regarding issues with billing and lack of specific features like a free plan or manual subscription renewal date control. Overall, the app seems to be highly recommended for managing memberships on Shopify stores.

Highlights

Positive user experience, user-friendly interface, powerful features, excellent customer support
Quick response times, helpful support team, assistance outside regular hours
Cost-effective scalability, effective membership structure handling
Issues with billing, lack of specific features like a free plan or manual subscription renewal date control
Highly recommended for managing memberships on Shopify stores

Rating Breakdown

  • 5
    94% (79 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    5% (4 ratings)

Reviews with Text

  • 98% (82)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 15, 2026

I've been playing around with different membership structures and found these guys are awesome from a support point of view, and that there's very little that can't be set up with a bit of thought and knowing when to ask.. Very powerful app that allows you to get in at a minimal price point and make it super cost effective as you scale. Very impressed, well worth it! And did I mention the awesome support team? I'm in Australia and I still get a super quick response even when the auto reply says its out of hours.. cheers!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 8, 2026

I have been using this app for several years, they continue to improve and keep it up to date with the latest features, and the support they provide is quick and thorough. I would highly recommend it

Store

Helgate

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

Their app is user-friendly, and their support team is very helpful in responding to our inquiries quickly.

Using app

About 3 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Dec. 27, 2025

We uninstalled this app and stopped using it while the store was inactive, yet were still charged across multiple billing cycles. We flagged this issue starting in November and contacted support multiple times. Responses have been unclear or nonexistent, and the refund has not been processed. Shopify Support has confirmed that the developer must initiate the refund via their Partner Dashboard. We are still waiting for that to happen.

Store

n99

Using app

About 2 years

Total reviews

4

Average rating

2.0

Developer Reply

Thanks for your review. To clarify a few points, Shopify invoices app charges within your invoice, once a month, and that does not always align with when you installed the app. This can result in a charge appearing after uninstall. We completely agree this is an imperfect way of doing things, and issued the refunds for both billing cycles immediately after you requested the refund (within 10 hours of receiving the request), and even sent over the screenshot to demonstrate that we had done so. Unfortunately, Shopify controls the processing of the refund - we have no control of the money beyond pressing the "refund" button within our partner dashboard, so we are at the mercy of when Shopify actually processes that on their end. If we could make the money hit your account faster, we absolutely would. We sincerely apologize for the frustration this has caused you, and hope you're having a happy holiday.

5 / 5 Share

Nov. 27, 2025

Super easy to communicate with the support team. Had a small issue that they fixed within minutes.

Using app

About 2 years

Total reviews

1

Average rating

5.0

All reviews

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