Fresco Studio review for merchOne: Print on Demand
April 4, 2024
I'm starting to think that the positive reviews here are fake, none of the stores seem to exist or be active any more. My experience so far is very negative and I'm wondering how other businesses could run using this platform. The mockups generation doesn't work at all, so you'll have to create all the mockups manually yourself. And depending on what kind of product variants you intend to sell, you'll have to create 2 different products just because the sizes are split in the merchOne platform. So you end up having e.g. one product in 3 sizes and another in 2 further sizes. This makes no sense from a customer perspective. These are absolute killer criteria with wich I've already lost too much time, and any other provider such as Printful, Printify or Gelato is here much better (despite being more expensive as well).
We are sorry to hear about the issues you experienced while using our platform. Thank you for reaching out and providing us with valuable insights. While we are glad to hear that we deliver one of the best prices in our product class, we understand that the unsatisfactory experience is not acceptable. Your concerns regarding store activity, mockup generation, and product variants have been duly noted, and we have already addressed the issues for further improvement. Please note that the design configurator has been recently updated with advanced AI and photo editing features, and it remains under continuous development. Your review, however, will help us make necessary fixes to deliver a better user experience. We always encourage contacting us directly in case of any difficulties or questions to resolve all issues as quickly as possible. Please let us know if you would like to have a short call with our Product Owner to discuss the problems and give us a chance to provide better service.
