Rating
5.0
Feedback
16
Reviews
Chart
#5,711
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

Mercuri SMS Marketing WhatsApp is highly praised by ecommerce merchants for its exceptional customer support, seamless integration with Shopify, and user-friendly interface. Customers appreciate the personal attention from Karthik, the founder, who goes above and beyond to assist with setup and implementation. The app is described as fantastic, smooth, glitch-free, and thoughtfully built to address the needs of online stores. Positive themes in the reviews include excellent customer service, reliable support, easy setup, seamless integration, and effective communication with customers. Some customers also mention the app's ability to automate customer communication, improve engagement, and boost sales.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 0%
Less than a month 62%
Less than a year 38%
More than a year 0%
All reviews
5 / 5 Share
April 1, 2026

We cannot recommend Mercuri SMS Marketing WhatsApp enough. What truly sets this apart is the personal attention from Karthik. He took the time to understand our needs and helped us set up the right solutions with great care. His patience has been exceptional ... spending time with us and personally guiding us through installation and activation over video calls. We run an apparel store on Shopify with a large customer database that we had not been able to use efficiently or responsibly until now. Mercuri has completely changed that for us.The product itself is fantastic... smooth, glitch-free, and thoughtfully built to address our requirements. Moving from our earlier inefficient solutions to this one has been a great decision.Very happy to have discovered Karthik and Mercuri.

Store Using app Total reviews Average rating
The Kaithari Project 5 days 3 5.0
5 / 5 Share
March 12, 2026

Applicazione molto utile, ben fatta e il supporto è super disponibile per l'implementazione! Per il momento la consiglio

Store Using app Total reviews Average rating
PALOMA Store 1 day 11 5.0
5 / 5 Share
March 11, 2026

Working with the Mercury SMS app on Shopify has been a fantastic experience. The platform has been incredibly helpful for managing and improving my WhatsApp communication. A special thank you to Karthik, who has provided exceptional support. Whenever I’ve had questions, needed help with something that seemed difficult, or wanted to implement a feature that wasn’t straightforward, Karthik has gone above and beyond to assist—often even helping by writing the code needed to make it work. The level of customer support has been outstanding, responsive, and genuinely helpful. It makes a huge difference knowing there’s a team behind the app that is willing to step in and solve problems quickly. I highly recommend Mercury SMS to anyone using Shopify who wants a reliable messaging solution backed by excellent support.

Store Using app Total reviews Average rating
Dakodas About 1 month 4 5.0
5 / 5 Share
Jan. 7, 2026

Superb app ! We have been using this from last week and performance is amazing. Seamless integration with Shopify, Awesome UX and amazing rates and such a good customer support. Highly recommend it !!

Store Using app Total reviews Average rating
Home Deluxe 15 days 1 5.0
5 / 5 Share
Dec. 12, 2025

Product is simple, intuitive interface, and the Shopify integration works flawlessly. Syncing existing Shopify segments and automations is smooth, making it one of the strongest Shopify integrations available. The onboarding team is supportive, quick to act, ensuring campaigns are going live faster. I enjoyed their speed, promptness and delivery promise. Overall, the product and teams are agile, receptive to feedback, fast to implement changes with a fast support system in place. So far enjoyed working with them!

Store Using app Total reviews Average rating
Developer Reply

Thank you for the amazing review. Glad we could help you with WhatsApp Marketing and notifications.

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