Message Mate Texting Platform for Shopify

Message Mate Texting Platform

Message Mate - Text with your ecommerce customers

Rating

4.9

feedback

15

Reviews

chart

#1,055

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    27%
  • More than a year
    73%

Reviews Summary

Message Mate Texting is a highly recommended app for Shopify. Users praise its ease of use, seamless integration with Shopify, and excellent customer service. The app allows for quick and convenient communication with customers through text messages, which is preferred by millennials. It helps boost sales and provides immediate responses to inquiries. However, some users have mentioned a few issues, such as occasional unclickable links in Google Chrome and the lack of information about the page or product the customer is looking at when they ask a question. Overall, Message Mate Texting is a valuable tool for ecommerce businesses.

Highlights

Ease of use
Seamless integration
Excellent customer service
Quick and convenient communication
Occasional issues with unclickable links and lack of information

Rating Breakdown

  • 5
    93% (14 ratings)
  • 4
    7% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 10, 2021

We've been using Message Mate Texting for about a 1 year now. It's easy to use to use, the new (March 2021) update works wonderful. It's pretty seamless with shopify. One super important thing I'd like to mention is the customer service is top notch!! They reply super fast and follow up right away. Highly recommend trying message mate out with Shopify.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 31, 2020

Very fast and responsive support team and an easy to use interface that allows quick communication with customers.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2019

Best chat app if you do customer support yourself. It has a modern pop-up help button, it disguises your real phone number, and simply forwards text messages to your actual phone where you can just text back to respond. It's the easiest way to help customers. Would you rather have to open a 3rd party app or your laptop to help someone out? Instead, you can just get a text and respond immediately. This is the best chat app out there. Convenient for you and for the customer. Honestly, I use it on every Shopify store I run and any I will open in the future. Customers absolutely love it because they almost always get an instant response from me (Unless I'm sleeping obviously) tough to beat that. Super easy to set up, easy to customize, choose your area code, help customers directly from your phone. This isn't a fake review, this app is literally just that dope. If you aren't using Message Mate as a solo-entrepreneur you are making a mistake. **Update** I had to use their customer support. You just text a phone number and instantly connect with a real human. You tell them your problem and they fix. My issue was fixed within 10 text messages back and forth.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2018

I switched from live chat to message mate because it's simpler to manage, easier for our customers to text us right from heydayfootwear.com since 83% of our traffic is mobile and simply works. The Message Mate team has been super easy to work with and have even helped us with other business advice outside of their own app. When a vendor goes above and beyond to ensure their clients are successful, that's a winning team!

Using app

Almost 2 years

Total reviews

15

Average rating

4.8

4 / 5 Share

Dec. 4, 2018

This is a great app, it just works, and we get tons of chats, and customers love it. Why only 4 stars? The app has not been updated at all, in the year we have been using it. For some reason at random times in google chrome the links do not respond just become un clickable, and we have to switch browsers to use the app. This might not be the fault of the app, im not sure but it is really annoying. It is missing the most simple but most necessary feature. When you get a text from a customer asking a question, you have no idea of the page or product the customer is looking at. A customer will ask "does this fit ____". You then have ask the customer what they are looking at, which annoys the customers, and sometimes they dont respond back and buy elsewhere. I simple line of text somewhere in the dashboard of the page that the customer was on when they asked the question would help. I asked support if this can be added, they say it will sometime in the future. Overall the apps works really well, if these annoyances are addressed, it would be a perfect 5 start app.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

All reviews

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