Sustain Grooming review for Microsoft Clarity: AI Insights
Sept. 30, 2025
Install was easy but this app essentially does not work at all. Sometimes it has recordings or heatmaps but often it doesn't load anything. The AI summaries don't work at all. It usually shows recordings overlayed on really old screens (ie/ shows user activity over our website with a promotion from several weeks ago), obviously this has caused some unnecessary stress. Great idea but seems to be just an idea still at this point
Hi Sustain Grooming team! We are aware of some issues with AI summaries (fix is in progress!) but we would love to dig deeper and understand what's going on with those recordings. Clarity displays what your users are seeing, so there could be something odd with your promotions. Please, send us an email to [email protected] and we will try our best to help!
Microsoft Clarity: Free AI Analytics, Heatmaps, Recordings