Milkyway Delivery + Returns
Local Delivery & Returns Free App | Try Before You...
Rating
3.9
feedback
10
chart
#6,294
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
60%
-
Less than a year
30%
-
More than a year
0%
Reviews Summary
The reviews for the Milkyway Delivery app are overwhelmingly positive, highlighting the app's ease of use, quick delivery times, responsive customer support, and cost-effectiveness. Users appreciate the hands-on approach of the creators and the seamless experience provided by the app. The app's ability to arrange deliveries quickly, even on weekends and for long distances, has been a significant advantage for businesses. Customers also praise the implementation of suggested features in a timely manner, showing the app's responsiveness to user feedback. However, there are some concerns raised about the complexity of the delivery request process, slow support response times, and the need for improvements in the app's user interface.
Highlights
Review RSS Feed
All reviews
Oct. 21, 2025
I've had limited experience with the app, mostly positive. The support has been very good at helping develop what I needed to work for my company. I haven't fully implemented the delivery service yet, but hope to use them in the future. Drivers were on time and were successful in their deliveries.
Aug. 27, 2025
The delivery request process is overly complex, and support is slow to respond. The app UI is confusing; consider using AI tools (Claud/Cursor/GPT5) to improve it. Implement AI-powered chat support. The initial user experience is crucial for your business's success. Your support was unavailable for 2 hours, and we ended up using Uber for a $24 delivery from DT LA to Pasadena.
Boho Coats, we take all reviews seriously and want to provide clear context and a path forward. • Support timing, your message arrived outside our customer support hours, which contributed to the delay in response. • Account activity, a delivery service was requested by you and then canceled about one minute later, so no courier was dispatched. • Setup, our dashboard and website include step by step guides, and we offered an onboarding call to walk you through, a time was not booked. • UI, the app follows Shopify requirements and logistics best practices. Feedback about UI confusion is uncommon among our merchants, but we take it seriously and continue to refine the experience. We have emailed you directly to understand what went wrong in more detail and learn from your experience, but have not yet heard back. We would welcome the chance to complete a brief onboarding and a live test so your experience reflects a configured workflow. Please reach out via email at [email protected] or in-app chat if you have any questions or would like to have a quick onboarding call.
March 7, 2025
Great app, new features are coming out very quick, easy to use and navigate. Thank you, Milkyway!
Thanks so much, we really appreciate the shoutout! We're working hard to release new features quickly—and it means a lot to know that’s making a difference for you. If there’s ever anything we can do to improve your experience even more (or a feature you’d love to see next), don’t hesitate to reach out.
Dec. 25, 2024
Absolutely love milkyway and love these guys that created it. They’re super hands on and have been there to guide me through every little detail since the day I signed up. They’re responsible and so are the drivers.
Thank you so much, that means a lot! We’ve loved working with you from day one, and it’s been awesome to see how quickly you’ve integrated Milkyway into your operations. We built this to be hands-on and high-touch, and we’re glad that’s showing up in your experience - not just with our team, but with the drivers too. We’ve got more great stuff coming your way soon. Let’s keep scaling together.
Nov. 1, 2024
We have recently using Milkyway - Delivery + Returns service and couldn't be happier about it. The chat support is always quick and super responsive, they can arrange a delivery even on the weekend and in the shortest time, even for long distances. We send a lot of packages throughout the week and used to use Uber for that purposes, Milkyway is much more affordable, and the service is great! We don't worry about the recipient not coming to the curb to meet the driver like we used to with Uber deliveries, we don't worry about missing the Uber driver wait time for the pick up like we used to with Uber. With Milkyway, it's a flawless experience every time: nice driver pulls over, goes to get the package from us, delivers to the recipient, pulls over, and makes sure they have it, or follow the instructions (take pictures, leave the package at the specified spot etc). Since we've started using Milkyway, we've suggested a few things/features that we'd like to see/use in the app or on the tracking page, they were all implemented within a few days! It's so fast and easy, so every time we have a need for local delivery, Milkyway is the way to go. Thank you for such a great service! We hope for a long-term relationship and help for the Holiday season insanity we expect to strike in the next few weeks.
Thank you so much for taking the time and share about your experience. We're thrilled to hear that Milkyway has exceeded your expectations and made your delivery experience smooth and stress-free. Our team works hard to ensure responsive support and seamless service, so it’s rewarding to know that these efforts make a difference, especially for your busy weekly schedule. Your feedback on features is incredibly valuable to us, and we’re excited that the improvements we made have been helpful. We look forward to supporting you through the upcoming holiday season and continuing our partnership for the long haul. Thank you again for choosing Milkyway – we're here to make every local delivery fast, affordable, and seamless!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more