Milkyway Delivery + Returns

Thanks so much for sharing about your experience and for giving Milkyway Delivery + Returns a try. We're glad to hear setup was smooth on your store and that same-day delivery has been beneficial for your local customers. We built Milkyway around transparent pricing and real-time updates, so learning that it’s making your day-to-day operations easier means a lot. And yes, that flexibility to schedule deliveries or request on-demand delivery is exactly for those busy days when things get hectic. Appreciate the kind words about support too. If you ever want to fine-tune anything in your delivery zones, cutoff times, or the returns settings, just reach out and we’ll help you get it dialed in. Thanks again for sharing your experience.

Thank you for taking the time to share about your experience. We're really glad to hear our team was helpful and that the drivers showed up on time and got the deliveries done right. If there is anything that would make it easier for you to roll Milkyway delivery out day to day, just let us know and we will take care of it. We appreciate you working with us and we are here whenever you are ready to use Milkyway delivery more.

Boho Coats, we take all reviews seriously and want to provide clear context and a path forward. • Support timing, your message arrived outside our customer support hours, which contributed to the delay in response. • Account activity, a delivery service was requested by you and then canceled about one minute later, so no courier was dispatched. • Setup, our dashboard and website include step by step guides, and we offered an onboarding call to walk you through, a time was not booked. • UI, the app follows Shopify requirements and logistics best practices. Feedback about UI confusion is uncommon among our merchants, but we take it seriously and continue to refine the experience. We have emailed you directly to understand what went wrong in more detail and learn from your experience, but have not yet heard back. We would welcome the chance to complete a brief onboarding and a live test so your experience reflects a configured workflow. Please reach out via email at [email protected] or in-app chat if you have any questions or would like to have a quick onboarding call.

Thanks so much, we really appreciate the shoutout! We're working hard to release new features quickly—and it means a lot to know that’s making a difference for you. If there’s ever anything we can do to improve your experience even more (or a feature you’d love to see next), don’t hesitate to reach out.

Thank you so much, that means a lot! We’ve loved working with you from day one, and it’s been awesome to see how quickly you’ve integrated Milkyway into your operations. We built this to be hands-on and high-touch, and we’re glad that’s showing up in your experience - not just with our team, but with the drivers too. We’ve got more great stuff coming your way soon. Let’s keep scaling together.