Milkyway Delivery + Returns
Milkyway Delivery + Returns has received overwhelmingly positive reviews from users. The app is praised for its ease of use, smooth integration with various store themes, and transparent pricing. Customers appreciate the same-day delivery option, convenient return flow, and the flexibility to schedule deliveries or request on-demand service. The support team is responsive and helpful, guiding users through any issues. However, there are some concerns about the complexity of the delivery request process, slow support response times, and the confusing app UI. Suggestions have been made to improve the user experience with AI tools and AI-powered chat support. Overall, Milkyway Delivery + Returns is highly recommended for its affordability, quick service, and reliable delivery options.
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We’ve been using Milkyway Delivery + Returns for local deliveries and returns, and overall it’s been a really solid experience. The app is easy to set up and works smoothly with our store, even on the latest themes. Same-day delivery has been a big plus for our local customers, and the return flow is simple and convenient, which customers genuinely appreciate. What we liked most is the transparent pricing and real-time updates and it makes operations much easier to manage. The flexibility to schedule deliveries or request on-demand delivery is also very helpful during busy days. Support has been responsive whenever we had questions, and the app does exactly what it promises without unnecessary complexity.
Thanks so much for sharing about your experience and for giving Milkyway Delivery + Returns a try. We're glad to hear setup was smooth on your store and that same-day delivery has been beneficial for your local customers. We built Milkyway around transparent pricing and real-time updates, so learning that it’s making your day-to-day operations easier means a lot. And yes, that flexibility to schedule deliveries or request on-demand delivery is exactly for those busy days when things get hectic. Appreciate the kind words about support too. If you ever want to fine-tune anything in your delivery zones, cutoff times, or the returns settings, just reach out and we’ll help you get it dialed in. Thanks again for sharing your experience.
I've had limited experience with the app, mostly positive. The support has been very good at helping develop what I needed to work for my company. I haven't fully implemented the delivery service yet, but hope to use them in the future. Drivers were on time and were successful in their deliveries.
Thank you for taking the time to share about your experience. We're really glad to hear our team was helpful and that the drivers showed up on time and got the deliveries done right. If there is anything that would make it easier for you to roll Milkyway delivery out day to day, just let us know and we will take care of it. We appreciate you working with us and we are here whenever you are ready to use Milkyway delivery more.
The delivery request process is overly complex, and support is slow to respond. The app UI is confusing; consider using AI tools (Claud/Cursor/GPT5) to improve it. Implement AI-powered chat support. The initial user experience is crucial for your business's success. Your support was unavailable for 2 hours, and we ended up using Uber for a $24 delivery from DT LA to Pasadena.
Boho Coats, we take all reviews seriously and want to provide clear context and a path forward. • Support timing, your message arrived outside our customer support hours, which contributed to the delay in response. • Account activity, a delivery service was requested by you and then canceled about one minute later, so no courier was dispatched. • Setup, our dashboard and website include step by step guides, and we offered an onboarding call to walk you through, a time was not booked. • UI, the app follows Shopify requirements and logistics best practices. Feedback about UI confusion is uncommon among our merchants, but we take it seriously and continue to refine the experience. We have emailed you directly to understand what went wrong in more detail and learn from your experience, but have not yet heard back. We would welcome the chance to complete a brief onboarding and a live test so your experience reflects a configured workflow. Please reach out via email at [email protected] or in-app chat if you have any questions or would like to have a quick onboarding call.
Great app, new features are coming out very quick, easy to use and navigate. Thank you, Milkyway!
Thanks so much, we really appreciate the shoutout! We're working hard to release new features quickly—and it means a lot to know that’s making a difference for you. If there’s ever anything we can do to improve your experience even more (or a feature you’d love to see next), don’t hesitate to reach out.
Absolutely love milkyway and love these guys that created it. They’re super hands on and have been there to guide me through every little detail since the day I signed up. They’re responsible and so are the drivers.
Thank you so much, that means a lot! We’ve loved working with you from day one, and it’s been awesome to see how quickly you’ve integrated Milkyway into your operations. We built this to be hands-on and high-touch, and we’re glad that’s showing up in your experience - not just with our team, but with the drivers too. We’ve got more great stuff coming your way soon. Let’s keep scaling together.
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