Milkyway Delivery + Returns
The reviews for the Milkyway Delivery app are mostly positive, highlighting the excellent support provided by the team and the ease of use of the app. Customers appreciate the hands-on approach of the creators and the responsiveness of the drivers. The app is praised for its user-friendly platform, fast delivery times, competitive rates, and helpful customer service. However, there are some negative aspects mentioned, such as the complexity of the delivery request process, slow support response times, and confusion in the app's UI. Suggestions include implementing AI tools to improve the user experience and offering AI-powered chat support.
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I've had limited experience with the app, mostly positive. The support has been very good at helping develop what I needed to work for my company. I haven't fully implemented the delivery service yet, but hope to use them in the future. Drivers were on time and were successful in their deliveries.
Thank you for taking the time to share about your experience. We're really glad to hear our team was helpful and that the drivers showed up on time and got the deliveries done right. If there is anything that would make it easier for you to roll Milkyway delivery out day to day, just let us know and we will take care of it. We appreciate you working with us and we are here whenever you are ready to use Milkyway delivery more.
The delivery request process is overly complex, and support is slow to respond. The app UI is confusing; consider using AI tools (Claud/Cursor/GPT5) to improve it. Implement AI-powered chat support. The initial user experience is crucial for your business's success. Your support was unavailable for 2 hours, and we ended up using Uber for a $24 delivery from DT LA to Pasadena.
Boho Coats, we take all reviews seriously and want to provide clear context and a path forward. • Support timing, your message arrived outside our customer support hours, which contributed to the delay in response. • Account activity, a delivery service was requested by you and then canceled about one minute later, so no courier was dispatched. • Setup, our dashboard and website include step by step guides, and we offered an onboarding call to walk you through, a time was not booked. • UI, the app follows Shopify requirements and logistics best practices. Feedback about UI confusion is uncommon among our merchants, but we take it seriously and continue to refine the experience. We have emailed you directly to understand what went wrong in more detail and learn from your experience, but have not yet heard back. We would welcome the chance to complete a brief onboarding and a live test so your experience reflects a configured workflow. Please reach out via email at [email protected] or in-app chat if you have any questions or would like to have a quick onboarding call.
Absolutely love milkyway and love these guys that created it. They’re super hands on and have been there to guide me through every little detail since the day I signed up. They’re responsible and so are the drivers.
Thank you so much, that means a lot! We’ve loved working with you from day one, and it’s been awesome to see how quickly you’ve integrated Milkyway into your operations. We built this to be hands-on and high-touch, and we’re glad that’s showing up in your experience - not just with our team, but with the drivers too. We’ve got more great stuff coming your way soon. Let’s keep scaling together.
We're thrilled with the service and support provided by this app! We're now offering local delivery for our customers within the LA area and also using it to transport inventory from our warehouse to our retail store. Excited to see our customers continue to adopt local delivery.
Thank you so much for sharing your experience with Milkyway! We're thrilled to hear that One Golden Thread is leveraging our app for both local customer deliveries and inventory transport between local warehouse and retail store. We're here to continue supporting your growth and thanks for choosing Milkyway to be a part of your success!
We have recently started to use Milkyway and we couldn't be more satisfied with their service. Their user friendly app platform made the whole process smooth and hassle-free. The delivery arrives to the customer much faster than any other delivery service we used in the past. Their rates are very competitive, offering great value for the level of service provided. Highly recommend Milkyway for anyone in need of reliable, fast and cost-efficient delivery service. Farmon has helped us a lot understand the app and has been helping us every step of the way!! :)
Thank you so much for taking the time to leave such a fantastic review of Milkyway! We're thrilled to hear that you've had a smooth and hassle-free experience with our user-friendly app platform. It's our mission to provide reliable, efficient, and affordable delivery solutions for businesses like yours. If you have any questions or need assistance, please don't hesitate to reach out. We are always here to help!
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