David Francis Furniture review for MinCart ‑ Order limits
Jan. 21, 2022
I downloaded MinCart a while ago, configured the settings and maybe adjusted the settings twice, since the initial setup. This week, the app decided to disable my Checkout button preventing my customers from making purchases. Well, that's not good, is it??? My developer troubleshooted the entire website just to find out MinCart was the culprit. He deleted the app and just like magic, the website was working again. I do not recommend this app for this major issue. If it hadn't been for my customers calling me, I would have never found out my website was not working!
Hello friend, thank you for your review. We are sorry you have experienced an issue such as this. I would have hoped you used our in-app chat so our team could have helped you solve this problem asap when it happened. Our app is used by thousands of merchants and it's very rare problems such as this one occur. Unfortunately, there are so many themes and apps built differently, and technologies evolve so fast, it's impossible to think about every possible scenario. After reading your review, I found really interesting that our app could have worked for months or even years (it was installed since 2020) on your store to all of the sudden create an issue by itself such as this one. I asked our developer team what could have happened and they told me it is likely a feature was added to your theme or another app was recently installed on your store which interact also with the checkout button and creates a conflict with Mincart script. If you'd like, we would be happy to work with you to solve this issue. Thank you
