Opencho review for Mobile App Builder ‑ Mobikul
June 22, 2021
We are in process of 30 days free trial, 15 days are gone for resolving issues , It happens in settling down of any app. but we appreciate support team a lot as they are taking equal pain to resolve as we to notify issues , they have been working day and night and respond even in odd hours. Team is capable to handle any challenge in their domain. Himani and other team members ( on instant whatsapp support ) are very co-operative , they are good listener to understand the customer prior to handle any issue. Application design is simple, swift and impressive but my suggestion is to improve KB covering section wise information with visuals so that user contact customer support for real issues. Even we were in touch with them for many issues , actually those were not issues but unclear Knowledge Base. - REVIEW UPDATE ON 05/01/2021 :- The trial period is over on 3rd Jan 2021, we are still struggling in fine tuning of app. , we asked team to make it live ( opencho app.) on Google Play Store as we thought of launching it on 1st of Jan 2021, unfortunately things did not move as we expected. Till now we faced following problems/challenges and solutions, these reviews are honest to help developer team and users and not written with any ill intention ; - Team responded pretty fast on whatsapp and helped in pushing up the matter with developing team. - Developers respond well on regular knowledge based co-ordination points but whenever there is an issue with app , they may consume your time which can go up to couple of weeks. - The team confirmed that they do not offer basic tools like customer star rating on product/s , customer reviews on product/s. This is biggest disadvantage and restricts app users futuristic growth, this tool/ feature is commonly used by competitors and here we and developers stays behind in competition. - The team confirmed their inability to disappear " out of stock " in app. , this was confirmed to us after waiting a weeks time. We did this ourselves on our website using shopify KB and forums. we again requested team in above case to show "out of stock" products in the last when all available products are finished in search, we presume they are working on this but till now our whole 1 week gone. - Another drawback we noticed that app does not show different products from category on product page. " you might be interested in these product also" feature below product in product page is an excellent too to keep engaging your customer. This feature is missing and we did not mention it to team as they are struggling in other basic points and this will divert their mind and this may result in wasting a months time. The basic outlook of app is simple, beautiful and crispy, configuration of first opening page is simple ( but one must know how to do it ) after some efforts and team's help. I just loved it. We will write another review after using this app. in a month or so. After 5 Months ; This App is working great. Support Team is eager to solve any issue. We appreciate their efforts ! My best wishes to team !
