FAS review for Modalyst: Dropshipping

Dec. 2, 2018

Good app. But needs a lot more refinement, either from Modalyst or from the suppliers. The biggest problem I have is suppliers not providing accurate descriptions for their products. Either the description doesn't match the variant, isn't descriptive enough, or the variants/customization offer on their store isn't offered in your app. I do like that Modalyst can seamlessly integrate product info into our Shopify stores, however, it would be great if you could integrate more info, (i.e. product sizing charts, diagrams, and other forms of media that are on the supplier's sites. That way the customer's questions are answered without having to leave negative reviews.) Last, your chat function doesn't work that well. It lets me do a search within your help center, but I can rarely chat with an actual person. Thanks for taking the time to listen. I look forward to seeing the changes you all make.