Plentychic review for Modalyst: Dropshipping
Oct. 14, 2019
Absolutely horrible site to use. They do not have a phone number for concerns or issues and NO ONE EVER REPLIES TO EMAILS EVER. Do not use them if you want a smooth, truthful and pleasant dropshipper/ app/ platform to use. A disgrace and the worst site I have ever used. STAY AWAY!
Thank you Tiffany for your review. We appreciate you sharing your feedback about our customer support. You are right to point out that we do not have a dedicated phone line. We are a small company and do our best to communicate via email and live chat. In your case, we were regularly in touch with you via email and live chat. Our team has all the documentation, dating back to July 29, when we last corresponded. Can you please help us understand what your recent issue is? We would lovef to address it appropriately. You have not been active on our site for a few months so it would be great to understand whether something recent provoked you to share this kind of feedback. Our team is also in the process of following up with Shopify Support about your feedback here. We expect that they will step in and help us clear this up. There appears to be some very earnest confusion and we would love their insight around how to best address your feedback. As always, please feel free to email us at [email protected]. You can also find us on live chat. Thank you.