SUN-IMPERIAL review for Modalyst: Dropshipping

Nov. 6, 2019

An absolutely HORRIBLE site/app, customer service, and tech team. I had the unlimited plan for 3 years now  - paid $35 monthly payment each month to drop ship  - One day they announced they are no longer working with THE MAIN supplier I had used  - Meaning I can't import more items form this supplier but they promised all my imported items ( 15,000 ) will still be synced, And they said  I still have to pay the full $35 for this service ( although I can't import any of this supplier items anymore ).  I had kept paying full price because  I wanted my 15,000 items to be synced with real stock quantity, And then I started noticing  the  orders my clients had placed at that time ware out off stock in the supplier website -  And I couldn't fulfill them - had to refund money to all my customers,  - I had complained to Modalist customer support -  and was told that the supplier had blocked them  - They are sorry - they can't sync with their stock anymore - Meaning I kept paying for service for 2 full months and got NOTHING . I asked for a refund for this period of time  - and they agreed  - but never got it till today ( it has been 4 months now )  - Also I demanded to stop the recurring payment for my unlimited plan - they said in order to do that I need to downgrade my plan - I tried  to do that but got an error that I will need to delete all my 15,000 items ( that I had to spend A LOT  of money on SEO to promote them by then) Oviusley I refused to delete them - their customer service told me  - "that's weird - I will take "care of that for you And guess what -  After one hour  - I saw only had 7000 items left in my shop !!!!! I had contacted them said "Stop deleting my items ASAP"  - they said " you wanted to downgrade your plan, didn't you? And then they apologized When they realized what happened and promised they will stop the process and will upload all my DELETED items back - And after 2 hours I took a look saw 0 items on my shop!!! THEY HAD DELETED ALL MY HARD WORK  - and made me lose a lot of money !!!!! This is the WORST EXPERIENCE i had ever had by far !!!!!!!!!!!!!!!!!!!!!!!! If you want to build a successful online dropshipping Buiseness S T A Y A W A Y!!! There are much better apps with great and professional customer service like "Oberlo", "Aliexpress  ". Do your self a favor and never go with Modalyst!!!!