Aila Rain review for Modalyst: Dropshipping
Nov. 21, 2019
Horrible app!! I would not trust the vendors on this app at all. I had a customer order 2 items. One item took forever to be shipped and the vendor would not reply to my emails until I contacted Modalyst about them. The other vendor shipped an item that looked nothing like the pictures. I ended up having to refund my customer for the entire order due to her dissatisfaction with the purchase. Also, just a few days ago, the brand that took forever to ship an item was completely deleted from my shop without warning!!! Luckily Modalyst is not the only supply app I use. But I feel really bad for those that spent hours adding those products to their store, only to have them all DELETED suddenly. I uninstalled the app and asked to be refunded for the app fee I paid since I actually lost money during my subscription (I had only had the app installed for about 2 weeks). Of course, customer service has yet to reply to that email and will not refund my money. Very untrustworthy app and I will never use it again.
Hi Karice, Thank you for the feedback. Again, we are very sorry about the experience you had with the suppliers in question. It is not our standard, and we will do our best to resolve it right away. As far as your billing, I believe our cofounder is in touch with you and will help finalize your refund request as soon as possible. If you have further questions, please feel free to email him directly at [email protected].
