Modify Promotional Lightbox
Create Popups to increase signups and promote discounts
Rating
4.4
feedback
106
chart
#11,051
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
31%
-
More than a year
58%
Reviews Summary
The reviews for the Modify Promotional Lightbox app on Shopify are mixed, with both positive and negative feedback. Positive aspects highlighted by users include great customer support, easy setup, helpful features for email acquisition, and overall effectiveness in capturing customer information. Users appreciate the simplicity of the app and the ability to customize pop-ups to fit their store's aesthetic. On the other hand, negative reviews mention issues such as the app not working after deletion, lack of response from customer service, and billing problems. Some users also experienced technical glitches and slow customer service responses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 15, 2020
The pop ups are still showing up after I have deleted this app. There aren't any instructions on how to resolve this.
We have checked your site and the they are not showing on your site. It is more than likely that your browser is caching old information, please refresh your browser or delete your browser cache. We have sent a collaboration invite to investigate further if you like, please accept this invite and we will double check everything for you.
Aug. 9, 2020
Hate leaving bad reviews but sometimes you just have to. The don't reply to emails and keep billing me even though I've asked to cancel.
We apologise if you have tried to contact us previously we only seem to have the enquiry that you sent after writing this review. We try to reply to emails within a day or two from receiving them depending on how complex the issue. To cancel an App on Shopify please go to your Apps in your store and delete it. If you have a billing discrepancy please contact Shopify in regards to a refund. If you are experiencing any issues please contact us directly at [email protected] to ensure we get your enquiry.
Feb. 17, 2020
Really great support whenever I have a question or run into dramas. Easy interface to set up lightbox
Dec. 11, 2019
Their customer service is unmatchable! They did a great job with my request and I would definitely recommend.
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