Blue Ridge Overland Gear review for Monk Free Gift+Checkout Upsell
Feb. 21, 2023
Had high hopes for this app. Their tech support was very responsive and they attempted to be as helpful as possible. They get an A+ for customer engagement. Unfortunately, I experienced limitations and glitches with the app that ended it's usefulness. During our use of the app our conversions were severely impacted - partly because we didn't realize it had shut off the ability to enter discounts. Talked to their tech support about it and they helped solve, but conversions continued to be very poor. Maybe it wasn't the app or maybe it was, but after uninstalling the app our conversions returned to normal. This app seems to be headed in the right direction but right now it seems like they need to refine it some more. This app might work for your setup but I would not recommend it at this time.
We apologize for the experience but this is extremely unusual. This is the first time we're hearing of the app negatively impacting a store's conversion rates. The app is live on 100s of stores all across the world without any such issues or roadblocks so likely that this might have had something to do with the theme being used or some other app on the store that might be causing a cross interference and impacting a buyer's ability to convert.
