poshpeanut.com review for Monk Free Gift+Checkout Upsell
April 4, 2023
I would avoid. A CRO company told us about this app. We downloaded it for the trial but it lacked basic functions that Rebuy or Upcart have. Then the company asked to use our logo on their website to highlight large merchants using their software. We told them we're not even using it. Turns out we were being billed and we never used the product. But they wouldn't refund us the funds. Read the other responses on how the reply to criticism and you can see they lack customer service. I would opt for Upcart if you're needing a cheap solution or Rebuy for more advanced. Also, cart apps crush your page speed so I would just stay away entirely and have a developer custom code something which is what we've done.
The app charges a flat monthly fee based on the total orders processed by the online store. This is specified when a trial is started as well as in our detailed pricing doc. Having said that, we do process a full refund in cases where the issue is legitimate and have done so for several merchants. This store used 3 features of the app well beyond the trial period before raising a refund request and hence theirs was rejected. We have 250+ reviews praising our customer service, I apologize that Monk wasn't the right fit for you.
