BioSource Nutra review for Monk Free Gift+Checkout Upsell
Jan. 19, 2023
App is seriously glitchy. Installed and tested a few different offer types. Had problems with product variant selector not updating on my offer products, products were erratically appearing and disappearing when they shouldn't have based on conditions set in the app. The final straw was after trying to remove or update offer products and quantities in the cart, the cart threw an error and went blank. After testing three different types of offers and having multiple different issues with each, I decided to disable. Not risking plummeting my conversions just to test on on live traffic. I'm giving it a 2 star review because I like the idea, execution just not great. I'm pretty bummed as I did quite a bit of research on apps and saw the good reviews on this. If they can show me solutions or show me that I'm missing something (highly unlikely), I might be willing to try again. Moving on for now. Update 1/19/2023: I just lowered my rating to 1 star. I gave this app the benefit of the doubt after their team told me they had fixed some issues and to retry the app. Everything seemed like it would work, so I made the cart upsell feature live. I watched over the next two days as my normal sales pattern was completely thrown off and sales volume literally cut in half. I've been doing this long enough to know there was some kind of tech issue. I couldn't pinpoint exactly what was happening but finally found that after adding an upsell to cart and clicked checkout...ERROR! THIS APP COMPLETELY KILLED MY CHECKOUT PAGE. The only reason this debacle didn't go any longer was because my support team reported to me that they could not complete manual orders in the backend. When creating a draft it would not allow them to proceed to enter CC details. I absolutely loved the idea of this app and how many things it was purported to do. WISHFUL THINKING!!! DO NOT INSTALL THIS APP! Unless you like solving technical issues and losing sales. Piece of junk implementation.
Almost all the issues faced by this store were due to the theme they were using. It seems to be a poorly coded, non-official theme purchased from a third party marketplace and with low quality custom dev work done. There were random, undescribed lines of custom code in the cart's liquid files that were interfering with the app's code. We raised a collaborator access request to their theme to try and manually removed these lines of code to get the app working as intended but were unable to do so. I apologize if the app wasn't a right fit for the store. We recommend any store owner reading this to zero down on a theme only after careful consideration and avoid hiring low cost freelancers from websites like Fiverr for custom development work. Investing in a good theme + a steady, high quality freelancer or agency will pay it's dividends in the long run.
