All reviews

Rating Breakdown

  • 5
    95% (429 ratings)
  • 4
    2% (9 ratings)
  • 3
    1% (4 ratings)
  • 2
    0% (2 ratings)
  • 1
    2% (7 ratings)
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5 / 5 Share

Nov. 22, 2023

Perfect Gift app ever. Their customer service is high level. I am really happy and will use the app for my rest campaigns. Thank you Monk Team and Specially to Sara and Faheed!

Using app

10 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 22, 2023

I had the pleasure of working with Faheed for my website customization and problem-solving needs, and I am thoroughly impressed with his exceptional customer service. Faheed's responsiveness and efficiency were remarkable. He quickly understood and addressed my concerns, demonstrating a high level of expertise. He not only resolved issues promptly but also went above and beyond to ensure my website exceeded my expectations. What truly sets Faheed apart is his kindness and patience. He explained technical details in a clear and understandable manner, making the process smooth and stress-free. If you're in need of website customization and exceptional customer service, I highly recommend Faheed. His dedication and expertise are truly outstanding. Thank you, Faheed, for your invaluable assistance!!!!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Customer Service was super helpful, patient, and solved our issues when it came to combining the FREE GIFT + sitewide discount! Thanks again Faheed

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

I'm using this app to power our gift with purchase upsell. At first, I was having some issues figuring out how to configure the GWP the way I wanted in cart but when I reached out to their support team, they were super efficient and diligent about helping me fix the issues I was having. Highly recommend this app if you need a simple way to activate a Gift with Purchase campaign!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Fast and effective service with our initial set up.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Great app, easy to use & fantastic customer service

Store

No.2 Co

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

We are very happy with the app. Everything works fine and smoothly. Can recommend it.

Using app

5 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 19, 2023

I recently had the pleasure of working with Sara on a custom request I had, and I couldn't be happier with the experience. She was incredibly helpful, demonstrating not only a high level of expertise but also a remarkable ability to implement my request in a timely manner. Highly recommend their service.

Using app

20 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 17, 2023

Shopify's default free gift promotion capabilities are really lackluster, so what Monk provides in their app is far superior. Their support was really helpful and fast, getting the app to work properly in my custom theme. Their app is proving to be a crucial part of my store's success during our busy holiday season. Thanks to everyone at Monk! Highly recommended.

Using app

15 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 17, 2023

Great support. Super helpful

Using app

About 1 month

Total reviews

8

Average rating

4.5

5 / 5 Share

Nov. 17, 2023

Grat help from Sara. Thank you. Lets see how the app will help me.

Using app

3 days

Total reviews

6

Average rating

4.5

5 / 5 Share

Nov. 17, 2023

The features of this app are great. The name "Monk Free Gift with Purchase" doesn't do its (user friendly) complexity justice. It has a ton of useful features that we couldn't find anywhere else. The support is one of the best that I have encountered. Great app!

Using app

About 1 month

Total reviews

10

Average rating

5.0

5 / 5 Share

Nov. 16, 2023

Store

besca

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2023

I am just learning to use the app so I needed support several times and they were extremely quick and helpful. (Murtuza and Ananya) Very appreciative of that.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2023

Tuvimos algunnos problemas seteando la aplicacion pero soporte lo resolvio rápidamente

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2023

The Monk App is easy to navigate. There are helpful guides with screenshots to show each step, and the support team is top-notch! They quickly respond and thoroughly get you the right information or fix any issues! The app displays a seamless gift with purchase selector on the cart page, which looks great on the checkout page. Highly recommend!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 13, 2023

Sara from the help desk at MONK was FANTASTIC! I had a requirement for our website that need some thinking to get it right and Sara spent time trouble shooting the MONK system and offering ideas. In the end we ended up with a PERFECT solution.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2023

Fixed my problem fast and the customer service was great because he made recommendations on how to increase conversion rates

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2023

Fast and great help. Highly recommended! :)

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 8, 2023

I installed this app and was able to finally have a free gift added to my cart with a discount as well. Ran into a small issue which was fixed immediately and now everything is working like a charm. Customer service was amazing as everyone has stated. If you are looking for a great free gift, cross-sell, upsell cart app this is the one. Can't wait to see what else it can do for me and looking forward to increasing my AOV!!

Using app

3 months

Total reviews

7

Average rating

5.0