Monk Free Gift+Checkout Upsell
Monk Upsell & Cross sell app to increase sales
Rating
4.9
feedback
451
chart
#5,468
All reviews
Rating Breakdown
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Sept. 28, 2023
I have never left a review for any shopify apps but I had to for these guys. Honestly best service I have ever received from an app. I chat and they answer and fix issues right away (not really issues more customizations). The app works great and looks great and has a lot more functions than I was expecting! Highly recommend.
Oct. 5, 2023
Perfectly fits our requirement and support is super helpful. Is actually increasing our AOV gradually
Sept. 19, 2023
I recently reached out to the customer service team, and I must say, I was thoroughly impressed. The support was very fast and efficient! Not only did they address my concerns promptly, but they also ensured that I fully understood the solution.
Sept. 15, 2023
Aug. 30, 2023
I'm thoroughly impressed with this app. The app's features are powerful and user-friendly, but what truly sets it apart is the exceptional customer support. Any questions or issues I encountered were swiftly and expertly resolved by their team.
Aug. 23, 2023
Great help.. I was struck in setting the offer and they responded quickly and assisted in a swift manner . Appreciate it
Aug. 22, 2023
Great app so easy to set up! Murtuza and Sara from customer support were awesome to help me troubleshoot. Happy that they have free plan that allows you to grow and become paying. I run a small beauty shop so it helps a lot to include samples with order .
Aug. 10, 2023
One of the best Support team out there - they always have helped our company when we needed even further and better solutions to our specific issues. We have literally 24 Shopify stores with them! :)
July 31, 2023
Murtuza was very patient and helpful! I appreciate the prompt service and would recommend this app to others.
Aug. 2, 2023
I am writing to express my appreciation for your exceptional customer service. Despite an initial issue I faced with the billing process, your team handled the situation with remarkable speed and professionalism. I was particularly impressed with how Ravish, the founder of Monk app, personally reached out to ensure the problem was addressed and resolved. The willingness to acknowledge the error, provide a prompt refund, and undertake technical rectification to prevent recurrence shows a high level of customer consideration and business integrity. The Monk app itself is an impressive tool that boasts user-friendly features and functionality. Although my initial experience was marred by a billing misunderstanding, the way it was resolved has only reinforced my confidence in your app and team. I believe such an approach towards customer satisfaction deserves recognition. Therefore, I am leaving this positive review to commend your team's excellent work and to encourage other users to experience your commendable services.
Using app
3 months
Total reviews
1
Average rating
1.0
Update: A full refund has been processed. We sincerely apologize for this and it should not have happened. We've sent you an email with the refund details and next steps, please respond to it - a 100% refund shall be processed immediately which will show up as credits in your next Shopify invoice.
July 24, 2023
They're great! Have had to work out a few kinks, but the support is always really speedy and extremely helpful. I don't think a support chat has ever been as helpful as this one. Any issues you have, just reach out and they'll answer all your questions. Haven't had any major qualms with the app so far, so I'd recommend it!
July 25, 2023
Visually the app looks good and offers enough customization. The support was very helpful and responsive. I definitely appreciate their collaborative approach. The process of setting up the app and making everything work was a little hindered due to Shopify server-side problems. Nevertheless, the support team has managed to help me out and made an effort to make my offer work as intended. Unfortunately, I was unable to utilize all of the functionalities of the app and couldn't find some features I was specifically looking for so had to keep looking out in the app store. If offered features are what you need, I highly recommend Monk. I have managed to generate a few hundred dollars of additional revenue during the trial period using free gift milestone offer.
July 13, 2023
The support team were amazing! We were experiencing issues with another gift app not working with different currencies but this app was a great solution.
July 4, 2023
Great support and customisation. The app has a nice user experience and we are seeing notable increases in AOV by using the free gift option.
Feb. 19, 2024
Great app and amazing support. Always get an answer to my queries and assistance with anything I need.